How Do I Dispute a Boost Mobile Charge?
In a nutshell: If you discover a charge on your Boost Mobile bill that is higher than it should be, or one that you didn't even make at all, you need to learn how to dispute the charge and get it removed from your bill. I most cases, it should be quickly taken care of with a simple phone call. If that does not fix the problem, though, you do have other options at your disposal. They might take a little time to work out, though.
Introduction
If you discover a charge on your Boost Mobile bill that is higher than it should be, or one that you didn't even make at all, you need to learn how to dispute the charge and get it removed from your bill. I most cases, it should be quickly taken care of with a simple phone call. If that does not fix the problem, though, you do have other options at your disposal. They might take a little time to work out, though.
What You'll Need
When you call Boost Mobile to file your dispute, be sure to have a copy of the bill with the incorrect charge with you, in case you need specific details from it.Be sure to get the name of each Boost Mobile representative you speak to, and make a record of it, together with the date and time you spoke. You may need to later verify something you were told to a different company representative.If you paid the charge before you noticed it was wrong, you can still ask for a refund of the overcharge amount. You may receive it in the form of a credit on your next bill.According to Boost Mobile's terms of service, you have 60 days after filing your dispute to work things out with the company. If you cannot, you will be required to submit the dispute to arbitration with the American Arbitration Association. If you cannot resolve things with Boost Mobile, you will be informed how to arbitration process will begin.
Call a Boost Mobile customer service agent and tell them about the charge and that you want to dispute it.
Boost Mobile customer service
To dispute the charge in person at a Boost Mobile store, continue with the next step. Otherwise, skip to step 5 if your dispute was not resolved to your satisfaction and you wish to escalate it.
Go to the Boost Mobile store locator.
Boost Mobile store locator
Enter your ZIP code or city name in the text field to the left of the map.
Find a convenient nearby Boost Mobile store location and go there.
Tell a representative about the charge that you wish to dispute and ask for help.
If this does not resolve your dispute in a way you find satisfying and you wish to escalate the dispute, continue on with the next steps.
Go to the FCC phone complaint form web page.
FCC phone complaint form
The FCC regulates, amongst other things, issues with phone communications, and has a process for people who feel that their phone company has inappropriately charged them.
Scroll down to the bottom of the page.
Click on the "Start your complaint with the FCC" link.
Follow the prompts and provide the requested information to initiate a complaint with the FCC.
Wait for a response from the FCC.
Conclusion
You can call a Boost Mobile customer service representative from 4:00 am to 8:00 pm PT from Monday to Friday and from 4:00 am to 7:00 pm PT on Saturday and Sunday.
Further questions?
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