How Do I Dispute a Boost Mobile Charge?
If you notice an erroneous or fraudulent charge on your Boost Mobile account, you have 60 days from the date of the charge to file a dispute. Boost Mobile will review your claim and advise if the charge will be removed/refunded. Be aware that certain items, such as Re-Boost cards, are non-refundable items.
Boost Mobile offers millions of users excellent pay-as-you-go or prepaid cellphone plans that give great service without being tied to a contract. There may be times, however, when you wish to dispute a Boost Mobile charge. How do you dispute a charge on your Boost Mobile account? You can learn more about Boost Mobile policies and procedures by calling customer support here, and below is more information on disputing a charge on your account.
How to Dispute a Boost Mobile Charge
Be aware that Boost Mobile policy states once your purchase is applied to your account, you cannot get a refund. The purchase is final and Boost Mobile will not return the funds to your bank account. If you see a fraudulent or erroneous charge on your account, you have the option of disputing the charge and requesting a refund.
How to File a Dispute
In your payment plan information, you will find the steps necessary to dispute a charge on your Boost Mobile account. You have 60 days to dispute an erroneous charge. Most disputes must be made over the phone by calling Boost Mobile customer service here. You can also submit disputes to Boost Mobile via email or in a written notification mailed to Boost Mobile.
Re-Boost Cards
If you have purchased a Re-Boost card for you or as a gift for a friend or family member, understand all Re-Boost card sales are final and will not be refunded. Therefore, if the card is lost, stolen, damaged or misused, you are responsible for the cost of the card. Additionally, you must apply your Re-Boost card to your account within a specified timeframe in order for it to remain valid.
Other Steps You can Take
If you notice an erroneous charge on your Boost Mobile account and Boost Mobile does not reverse the charge, you can work with your financial institution to try to recover your funds. Your bank or credit card company will review your claim and determine if you're entitled to a refund.
Keeping on your Boost Mobile account will help you avoid erroneous charges. However, when you do submit a claim, make sure you do so within the 60-day window to file a dispute. For more information or assistance, contact Boost Mobile customer service here.
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