How Do I Dispute a Boost Mobile Charge?

If you notice an erroneous or fraudulent charge on your Boost Mobile account, you have 60 days from the date of the charge to file a dispute. Boost Mobile will review your claim and advise if the charge will be removed/refunded. Be aware that certain items, such as Re-Boost cards, are non-refundable items.

Adam Goldkamp is the editor / author responsible for this content.
Apr 27, 2022

Boost Mobile offers millions of users excellent pay-as-you-go or prepaid cellphone plans that give great service without being tied to a contract. There may be times, however, when you wish to dispute a Boost Mobile charge. How do you dispute a charge on your Boost Mobile account? You can learn more about Boost Mobile policies and procedures by calling customer support here, and below is more information on disputing a charge on your account.

How to Dispute a Boost Mobile Charge

Be aware that Boost Mobile policy states once your purchase is applied to your account, you cannot get a refund. The purchase is final and Boost Mobile will not return the funds to your bank account. If you see a fraudulent or erroneous charge on your account, you have the option of disputing the charge and requesting a refund.

How to File a Dispute

In your payment plan information, you will find the steps necessary to dispute a charge on your Boost Mobile account. You have 60 days to dispute an erroneous charge. Most disputes must be made over the phone by calling Boost Mobile customer service here. You can also submit disputes to Boost Mobile via email or in a written notification mailed to Boost Mobile.

Re-Boost Cards

If you have purchased a Re-Boost card for you or as a gift for a friend or family member, understand all Re-Boost card sales are final and will not be refunded. Therefore, if the card is lost, stolen, damaged or misused, you are responsible for the cost of the card. Additionally, you must apply your Re-Boost card to your account within a specified timeframe in order for it to remain valid.

Other Steps You can Take

If you notice an erroneous charge on your Boost Mobile account and Boost Mobile does not reverse the charge, you can work with your financial institution to try to recover your funds. Your bank or credit card company will review your claim and determine if you're entitled to a refund.

Keeping on your Boost Mobile account will help you avoid erroneous charges. However, when you do submit a claim, make sure you do so within the 60-day window to file a dispute. For more information or assistance, contact Boost Mobile customer service here.

Further questions?

Ask a followup or related question and we will try to provide an answer in seconds.
Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

Why does GetHuman Write How-to Guides for Boost Mobile Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Boost Mobile in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Dispute a Boost Mobile Charge? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

Boost Mobile

Asked 2 years ago
Updated 2 years ago
Viewed 771,028 times
Boost Mobile
Boost Mobile
dispute a Boost Mobile charge

Paying Too Much for Internet?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Talk to Us Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!