How Do I Downgrade My Boost Mobile Package?

Boost Mobile is a telecommunications brand operated by Boost Worldwide, Inc. it allows you to downgrade your package whenever you want. If you aren't certain of the plan you are on, log in to My Account. It is a self-serving tool that makes it possible for you to manage your account. Aside from managing your package, you can add money to your account, check your account balance, and add a debit/credit card. Every Boost Mobile phone has its own account.

Changing Your Boost Mobile Plan

There are three options to change your plan. You can change it on the app, on the phone, or online

Changing It Online

1. Log into your account

2. Click on the option 'My Account;

3. Use your PIN and phone number to log in

4. Click on the option 'Change plan or Add-ons'

5. Use the on-screen prompts to complete the process

Changing It On the Phone

1. Call the IVR

2. Dial 611 and choose the option to change/restart your plan

Changing it On the App

1. Open the app and click 'Manage my services'

2. Click 'Change my plans or Add-ons'

3. Use the on-screen prompts to change your plan

4. Enjoy your new plan

Contact the Service Team

You may contact the My Boost Mobile customer service team and ask to downgrade your package. The support agents will guide you through the process. Even though there are plenty of ways to reach the customer support agents, reaching them on the phone is the best option.

Canceling My Boost Mobile Service

Another option is to cancel your service and get a different one later. This should be a last resort if everything else fails.

Let It Expire or Cancel

If you skip two monthly payments in a row, your account will automatically cancel. If you have a remaining balance, you will lose it along with your Boost phone number.

There are lots of ways to contact Boost Mobile if you need help. The best way is to contact them on the phone. You get the chance to speak directly with a representative. They may ask that you provide important details about your account before getting help. With phone support, you may have to call a few times to get help.

Another option to get support is on Twitter. It is a great option for customers who don't mind seeking help in public. One of its biggest benefits is that you are likely to get help fast. You may also get help from other customers.

Consider seeking support on Facebook if you don't mind waiting. Facebook/Messenger allows you to seek support in public or private depending on your needs. You may learn from the experiences of others who have encountered similar challenges. You may not always get support on Facebook. The support agents may direct you to continue your communication on the phone.

The Boost Mobile help desk has plenty of targeted tips and suggestions that may address your question. Most customers seek support on the help desk before exploring other support alternatives. It is a great platform to interact with other Boost Mobile customers. If you end up going back and forth with a support agent, they may ask you to continue your communication on a different platform.