In a nutshell: It can be frustrating when you're looking over a bill and see a charge on there that doesn't seem to make sense. If you've reviewed your Boost Mobile bill and see a charge that you believe doesn't belong, it's important to address the issue promptly. Keep reading for information about how to dispute the charge.
It can be frustrating when you're looking over a bill and see a charge on there that doesn't seem to make sense. If you've reviewed your Boost Mobile bill and see a charge that you believe doesn't belong, it's important to address the issue promptly. Keep reading for information about how to dispute the charge.
The date and amount of the charge in question
Visit the Boost Mobile website.
Scroll all the way down on the homepage until you find the "Support" section. It's in black lettering against a gray background.
Find the "Support" link within the "Support" section.
Click on the "Support" link. Doing so will take you to the support page, which features "Boost Mobile Support" in yellow lettering at the top.
Scroll down until you find the "Billing and Payments" section. It features three links and a black-and-white "View Billing and Payments" button.
Click on the black-and-white "View Billing and Payments" button to go to the "Billing and Payments" page.
Read the "Billing and Payments" page. If you're unable to find the information you need about disputing a charge, please move on to the next step.
Reach out to Boost Mobile customer support. The knowledgeable representatives can help you get the answers you need about one or more charges on your bill that don't seem right. There are a few steps you should take to prepare for the call.
Find a quiet area with good service, where you can converse with the representative without interruption. You should also gather the information you'll need to provide to Boost Mobile, such as the date and amount of the charge. Before you call, put your phone on speaker. This allows you to speak with the representative and easily take notes throughout the conversation.
Write down the important starting details, including the date and time you called, as well as the name of the Boost Mobile representative you spoke to. You should also write down the date and amount of the charge you're disputing. Take notes about what the representative says, such as whether the charge is legitimate and won't be removed or if it's an error.
Contact Boost Mobile as soon as possible once you spot a charge on your bill that you want to dispute. There may be a limited amount of time in which you must reach out to the company about it. Regardless of the result, you'll have the peace of mind in knowing you got answers.
GetHuman has been working for over 10 years on sourcing information about big organizations like Comcast in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What do I do if my Xfinity TV or internet is out? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.
After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.
Call Anytime: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies