How Do I Report a Problem with My Boost Mobile Wireless / Mobile Phone?

Boost mobile offers internet plans and the latest phones at affordable prices to its customers in Australia and the United States. Some of the internet plans include mobile hotspot, unlimited music streaming, and nationwide coverage with voice roaming. Having internet problems can be quite frustrating, especially when you have no clue on how to handle the issue.

According to the Pew Research Center's survey, 77 percent of cell internet users complain of experiencing slow internet download connection. Various issues could potentially affect your broadband, including the router, faulty mobile phone, or device settings. If none of your devices can access the internet, the problem is with your internet services provider.

No one likes a faulty smartphone, but unfortunately, crashes and bugs are inevitable. Trying to fix the problem can prove to be complicated. Hence it's advisable to contact your internet service provider.

Steps to follow to submit a complaint to the Boost Mobile's Website

1. Visit the Boost Mobile's website.
2. Click on the sign-in option on the toolbar, and key in your phone number and pin.
3. In case you haven't created an account, select on the register icon, and key in your details to create one.
4. Go to the bottom part of the page, and select the community icon.
5. On the top left icon on the page, click the menu button.
6. Click on phones and devices.
7. Choose the specific phone brand from the list provided
8. Click on start a topic, and write a detailed message explaining your problem.
9. Ensure your message is below 100 words, then click submit.

You may also search your complaint on the community page and see if other people have faced a similar challenge and how they tackled them.

Other ways to submit your complaint to Boost Mobile

1. Calling customer care: You may reach out to the customer care agents to help you resolve your problem with Boost Mobile wireless or mobile phone. The advantage of this method is that you'll receive feedback in real-time, and the agents may also assist you with other issues.
2. Facebook Messenger: You can submit your complaint to Boost Mobile via Facebook. Log in to your Facebook account and search for the Boost Mobile's page. Click on the send message icon to write down your complaint.
3. Live chat: This is the best way to resolve your problems immediately. The customer care agents respond in seconds. In this way, your Boost mobile issue will be addressed immediately. Despite Live chat popularity, Boost Mobile does not offer customer support via this medium.
4. Email Support: You may opt to email your problem to Boost Mobile via email address. Craft your complaint and send your email to the customer care agents. However, the company may take some time to respond to follow-up on your problem.
5. Twitter: You can quickly resolve your Boost mobile wireless problem via Twitter. Log in to your Twitter account and send a direct tweet of your issue to the company's page.