How and When Can I Upgrade My Boost Mobile Phone?

Introduction

Are you planning to upgrade your Boost Mobile phone? Depending on your payment history, you may be eligible for a phone upgrade. Customers in the Infinite Access Annual Upgrade Program can also upgrade to a new device each year. If your old phone is still in good condition and you don't plan to keep it, you may be eligible to trade it in, helping you save money on the upgrade. If you're ready for an upgrade, continue reading for step-by-step instructions on how to get started. We'll also cover what to do after upgrading your Boost Mobile phone.

Sign in to Your Boost Mobile Account

Enter your phone number or email address, and click Continue. Then enter your password to log in to your account.

Click View Details

On the app, tap on View Details on the line you wish to upgrade.

Tap Shop Phones

To browse available devices for your Boost Mobile upgrade, tap Shop Phones. Review the selection of phones offered by Boost Mobile and compare their features, specifications, and pricing before choosing the device you'd like to upgrade to.

Tap Upgrade Device

If you're happy with the phone's features and pricing, simply click on Upgrade Device. Do you intend to also keep your old phone? You will be required to pay any remaining balance associated with your current device. Additionally, iPhone users enrolled in Boost Protect with AppleCare Services will need to purchase a new protection plan for their upgraded phone. You can add this coverage during the checkout process.

You can also upgrade your Boost Mobile phone via the website. To do this, check out the next steps below.

Sign In and Go to My Lines

You'll need to sign back in to your account on the website. Once logged in, go to My Lines.

Click Shop Upgrades

To check which phones you can get for the upgrade, click Shop Upgrades. Boost Mobile will display all available devices, including their features, pricing, and other offers. Take your time in comparing options before finalizing your upgrade.

For customers who want to trade in their old phone for a new one, keep in mind that you'll need to ship your current device to Boost Mobile first for evaluation. Once the device is received, Boost Mobile will assess its condition and send you the results by email. Trade-in evaluations are typically completed within five business days.

Boost Mobile generally classifies trade-in devices into three categories: Good Condition, Minor Damage, and Major Damage. The trade-in value you receive will depend on the condition of your device. If your phone qualifies for trade-in, the approved value may be applied toward the cost of your new device, reducing the amount you'll need to pay for your upgrade.

Conclusion

After upgrading your Boost Mobile device, the next step is to activate your new phone. Start by turning on the device and following the on-screen instructions to transfer your data from your old phone. Make sure you're connected to a Wi-Fi network during the setup process. Once your phone is set up, sign in to the Boost Mobile app and navigate to Settings. Select Device Setup, tap Manage, and then choose Change Phone. Follow the on-screen prompts to complete the activation. If you experience any issues upgrading, setting up, or activating your new Boost Mobile phone, contact Customer Support today.