In a nutshell: If your Boost Mobile phone is lost or stolen, seek assistance promptly by visiting the Boost Mobile Website, locating the "Support" section, and clicking on the "Get Help" button. Choose to chat with Boost Mobile
If your Boost Mobile phone is lost or stolen, don't wait to seek assistance. The following are steps to take that may help with the situation.
Web browser
Visit the Boost Mobile home page.
At the top right of the Boost Mobile page will be three horizontal lines. Click on this section to expand the menu.
Scroll down until you see the section that states "Support." Click on this link. Doing so will bring you to another page that says "Boost Mobile Support" in yellow letters.
Scroll down until you see the "Support" section.
In the "Support" section, you'll see a few options, including a black button that states "Get Help" in white lettering followed by a right-facing arrow. Click on this black button. It will take you to a guide that states "Support Teams" at the top.
Two options can help you reach the Boost Mobile support you need for this particular situation. One option is using the Boost Mobile Chat, which is accessible via this page by clicking the white and orange bubble at the lower right corner. Another option is to call Boost Mobile Customer Care, which will allow you to verbally speak to a member of their support team.
Choose the option you're most comfortable with, and the customer service representative will assist you with the next steps depending on the details you provide them.
It can be frustrating and upsetting if your Boost Mobile phone is lost or stolen. The good news is that Boost Mobile's customer service team can help you determine the next best steps to get through the situation. If your phone was stolen, you may also want to consider reporting it to your local authorities.
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