What Should I Ask Boost Mobile When Shopping for a Cellphone Provider?

This article is broken into four areas of concern for consumers when considering a Boost Mobile cellphone plan: Coverage, Price and Plans, Data and Child Safety. Each section lists questions for customer service to make sure the plan matches the customers' needs. The article also contains two hyperlinks to Boost Mobile via gethuman.com.

Adam Goldkamp is the editor / author responsible for this content.
Feb 6, 2024

Boost Mobile has been a leader in pay as you go cellphone plans since 2000 and continues to be very popular with customers in the United States. If you are thinking of making the switch to Boost Mobile, you may be wondering what questions you should ask when shopping for a cellphone provider. You can contact Boost Mobile customer support here, and below are questions to ask when you make the call.

Questions to Ask Boost Mobile

Coverage Area

When looking for a cellphone provider, you want to make sure it covers yours zip code. Once you have determined Boost Mobile covers your area, you can follow up with these questions:

  • What is the overall Boost Mobile coverage area?
  • What network does it use? Who does Boost Mobile partner with?
  • How does Boost Mobile guarantee coverage?

Pricing and Plans

The second consideration is pricing and cellphone plan. Boost mobile has a number of plans to choose from, and asking these questions can help you get a plan you like:

  • What are the different plans available?
  • Does Boost Mobile have family plans and bundles that can save you money?
  • How much are Boost Mobile devices? Does it have a payment plan?
  • Are there any "hidden" fees you need to be aware of such as taxes, roaming charges or data fees?
  • How much can you save by bringing your own device to your Boost Mobile plan?
  • Is there a termination fee if you aren't happy with your Boost Mobile plan?

Data Speeds

In today's world, data speeds are very important in a cellphone plan. When you are shopping for Boost Mobile service, ask these questions about data:

  • Does Boost Mobile have any unlimited data plans?
  • What are the data caps on the plans that aren't unlimited?
  • Are you charged additional fees if you go over a data cap, or does the data slow down to low speed data?
  • How does Boost Mobile guarantee data speeds? Are data speeds prioritized to contract customers on the shared network?

Plan Features

When shopping for a cellphone plan, you want to find out what features are available. The questions below can help you find out what sets Boost Mobile apart from the competition:

  • Does Boost Mobile have an international calling plan?
  • Does it offer discounts for automatic billing or for being associated with a group such as senior citizens, military or government employees?
  • Can you trade in an old device for credit on a new one?

Child Safety

A very important feature in a mobile device is child safety. Many parents start their children with a pay as you go cellphone rather than a pricey contract plan, but they want to make sure their children are safe. Ask customer service these questions about parental controls:

  • Can parental controls be added to a Boost Mobile phone?
  • How do parents set controls on a child's phone?
  • Do the devices have GPS location capabilities?

These questions can help you tailor your Boost Mobile plan, so you get the price and services that are specific to your needs. Asking questions also helps you avoid unpleasant surprises down the road. Contact Boost Mobile here and find out how it can help you with your new cellphone plan.

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Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
What Should I Ask Boost Mobile When Shopping for a Cellphone Provider?

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