How do I get support for my device from Boost Mobile?

There are many things that can go wrong with your Boost Mobile device and it's not always clear how to diagnose and fix the issue. Here are the best ways to do so.

Adam Goldkamp is the editor / author responsible for this content.
Jul 9, 2019

Problems with your Boost Mobile can arise at any time. It is vital to know that there are avenues you can use to get support for problems with your Boost Mobile. Such problems may include issues with making payments, retrieving a lost PIN, updating your personal information, device support, a lost or broken phone and transferring your number to a different service. Sadly, Boost Mobile lacks one of the foremost ways to acquire customer support: email. However, the company does make up for it by having several other ways you can contact their customer support team to get solutions to problems affecting your Boost Mobile service. The ways you can use to get support from Boost Mobile include:

FAQ page

The first stop on your way to getting customer support from Boost Mobile should be their comprehensive FAQ page. Boost Mobile's FAQ page included numerous articles with step by step guides to showing you how to solve the most common problems with their devices and services. The FAQ page is divided into three categories namely Plans & Services, Phones & Devices and Account Management. There is a list of popular topics to choose from targeting all of the three categories above. Once you select a common topic, you will be directed to an article that will assist you solve a problem you can encounter while using Boost Mobile. The FAQ page also has Android troubleshooting tips for android device users. You use the Boost Zone Device Diagnostics to troubleshoot your Android device.

Community Forums

A unique way in which Boost Mobile offers their customers support is through their community forums. These community forums include answers from various individual sources about how to solve many problems you may encounter on Boost Mobile. This is a unique way of offering support as customers not only get answers to their problems from Boost Mobile technicians but from other people who have come up with creative solutions to the problems themselves. The community forums have close to 100,000 members. The forums include responses to questions posted by aggrieved Boost Mobile customers and the community offers different solutions to the problem. You will find a solution to almost any problem you can encounter on Boost Mobile on these forums.

Phone Number

The human voice is a powerful instrument and if you prefer to use it to get customer support from Boost Mobile, then you should call the company's customer service number. The average wait when calling the customer service number is 15 minutes so you need to be patient. On the contrary, solutions to problems addressed using a phone call can be addressed very quickly. The solutions can be applied and feedback submitted in real time. If you urgently need to talk to a live customer care agent, call them. The line is open from Monday to Friday beginning from 4am until 8pm and on Saturdays and Sundays as from 4am to 7pm. All times are in P.S.T. You can acquire the number from GetHuman.

Live Chat

You can also chat to a live customer care agent to get customer support from Boost Mobile. Their live chat agents are helpful and often deal with problems swiftly. A live chat with an agent offers customers the chance to apply solution to difficulties as soon as they are received. All you have to do to access Boost Mobile's live chat is log on to their website and click the orange chat icon. A customer care agent will be available soon. The live chat is open from Monday to Saturday beginning from 4am until 8pm P.S.T and on Sundays as from 4am to 7pm P.S.T.

Help Desk

Boost Mobile has an online help desk where customers can get support with issues. It takes about 21 hours to get support in this manner and should be one of the last options you try. You can get the link to the help desk via GetHuman.

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Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
How do I get support for my device from Boost Mobile?

Why does GetHuman Write How-to Guides for Boost Mobile Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Boost Mobile in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How do I get support for my device from Boost Mobile? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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