How Do I Return Boost Mobile Equipment After I've Canceled?
In a nutshell: If you have decided to cancel your Boost Mobile service and you have equipment from Boost Mobile, then you should learn how to return that equipment. The return process is fairly simple, and you have a couple of different options for making the return.
Introduction
If you have decided to cancel your Boost Mobile service and you have equipment from Boost Mobile, then you should learn how to return that equipment. The return process is fairly simple, and you have a couple of different options for making the return.
What You'll Need
If you have purchased and fully paid for the device you are returning, you can get a full refund if you make the return within 30 days of the device's original shipping date, or within 30 days of activation if you purchased the device in a store.If you financed the device from Boost Mobile, you can get a refund of the money you have paid for it already if you initiate the return within 30 days.If you purchased the device via credit or debit card, you will receive your refund in 7 to 14 business days. If you are getting your refund via check, you will receive your refund within 14 to 21 business days.The devices must not be damaged.You may be charged a restocking fee of $50.If you purchased your device in the Apple store or from Amazon, the return policies of Apple or Amazon apply.Even if you make your return at a store, you will not receive your refund at the store. You will have to wait for the return to be processed and the refund to be applied as described above.
Call a Boost Mobile customer service agent and tell them that you want to return one or more devices and ask for a Return Authorization number.
Boost Mobile customer service call center
To return your equipment to a Boost Mobile store in person, skip to step 6.
Package up the device together with all of the items that came with it, including manuals, chargers, SIM cards, and batteries.
Address the package with the return address you are given by the Boost Mobile representative you called.
Write the return authorization number on the package and the original packing slip.
Ship the package back to Boost Mobile.
Make sure you get a tracking number for your return, in case something goes wrong with the shipment and you need to figure out what happened to it.
Do not proceed with subsequent steps.
Go to the Boost Mobile store locator.
Boost Mobile store locator
Enter your ZIP code and country name in the text field to the left of the map.
Find a convenient Boost Mobile store near you.
Bring your devices, together with all of the items they came with, to that Boost Mobile location.
Tell a Boost Mobile representative that you want to return your equipment.
Conclusion
If you have any questions about the return process, call a Boost Mobile customer service agent to get assistance. The Boost Mobile customer service call center is open from 4:00 am to 8:00 pm PT from Monday to Friday and from 4:00 am to 7:00 pm PT on Saturdays and Sundays.
Further questions?
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