My name is Heather Lawrence and j called boost about * weeks ago asking for either a nu...

GetHuman1904021's customer service issue with Boost Mobile from January 2019

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The issue in GetHuman1904021's own words
My name is Heather Lawrence and j called boost about * weeks ago asking for either a number change(I didnt have the money to pay) then I had asked about blocking a number. Well somewhere along the way tbe gentleman I was speaking with did a factory reset on my cell phone and now I am completely locked out of my phone and my sim card is also locked. On top of everything else you all allowed my ex to call and got all of my information taken off my account and a different email address ans * digit account pin was changed. I used to have a family plan until about * months ago when i had removed James Tucker from my account. The original email address that was on my account was .. *****@***.com and the original * digit account pin was ****. I don't understand how he was allowed to make all these changes with me being the primary account holder. My cell phobe number is *** *** **** but again i am unable to even get on my phone. I want this problem resolved fast quick and now so I have a working cell phone again.
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Boost Mobile

Customer service issue
Reported by GetHuman1904021
Jan 5th, 2019 - 4 mons ago
I have an issue with Boost Mobile too
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GetHuman1904021 started working on this issue
Jan 5th 5:25pm