Before contacting them, items GetHuman1169426 may need:
Name on account, Phone number, and 4 Digit PIN
The issue in GetHuman1169426's own words
My phone that I bought from Boost Mobile was stolen so I tried to do a changed my phone out to a Moto E but the phone is all cracked up and never worked so now Boost Mobile says I don't qualify for my Boost up because I change my phone out this Moto E never worked and was never active on my account so I need it to be disregarded so I can use my Boost up and upgrade my phone so I have a working phone on my account I've been paying for two months with no phone
GetHuman1169426 did not yet indicate what Boost Mobile should do to make this right.
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