Iccid number not matching and can not change it when swapping

GetHuman-tegt's customer service issue with Boost Mobile from June 2018

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The issue in GetHuman-tegt's own words
The problem: Iccid number not matching and can not change it when swapping
GetHuman-tegt did not yet indicate what Boost Mobile should do to make this right.
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Boost Mobile

Customer service issue
Reported by GetHuman-tegt
Jun 2nd, 2018 - 5 mons ago
I have an issue with Boost Mobile too
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Seen by 5 customers so far
Similar issue to 150 others
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Timeline
GetHuman-tegt started working on this issue
Jun 2nd 5:03am