I had already paid my bill do I have to paid again to switch for a free phone

GetHuman630477's customer service issue with Boost Mobile from April 2018

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Help with my Boost Mobile issue
Before contacting them, items GetHuman630477 may need:
Name on account, Phone number, and 4 Digit PIN
GetHuman630477's next move: talk to Boost Mobile when they open.
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The issue and preferred resolution, in GetHuman630477's own words:
The problem I ran into: I had already paid my bill do I have to paid again to switch for a free phone
I trust that Boost Mobile will make this right and come up with a resolution that is fair.
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Boost Mobile

Customer service issue
Reported by GetHuman630477
Apr 26th, 2018 - 3 mons ago
I have an issue with Boost Mobile too
Not resolved
Seen by 18 customers so far
Similar issue to 3956 others
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Timeline
GetHuman630477 started working on this issue
Apr 26th 10:49am