AT&T Customer FAQ

Before traveling, it's important to set up international services with AT&T to ensure that you're able to call from Peru. You can do this through your account by adding an international day pass or a passport plan that suits your needs. Make sure your phone's roaming feature is also turned on in your device's settings. However, charges can apply, so it's crucial to understand the costs involved. Upon reaching Peru, you can dial +1, followed by the area code and the number you wish to call. Remember, international charges will apply as per your chosen plan.

We're sorry to hear you're having trouble with your AT&T account for Max Service streaming. It's crucial to note that your Max Service account is different from your regular AT&T account. Ensure you've activated your Max Service and you're using correct login credentials for it. If you're certain the credentials are correct and still experiencing the same issue, you may want to reset your Max Service password. If the error persists, it may be a temporary system issue. Try to log in again after waiting for a while. However, ensure that your ATT account is in good standing as sometimes, a lapsed payment can affect all associated services.

If AT&T is responsible for the damage to your water line during the installation of Fiber, you should immediately notify them. Contact their customer service and provide them all the necessary details about your situation. They will guide you through the process to evaluate the situation and should handle the damage responsibly. Make sure you keep the documentation of all additional costs related to fixing the water line, because depending on the circumstances, they might cover those costs. File a claim and follow their instructions to potentially receive reimbursement for the repair costs. We're sorry for the inconvenience and appreciate your understanding.

In order to remove a landline customer from a 2-person account, account's primary holder must contact AT&T directly to make these changes. They can do this by calling AT&T's customer service number. They need to provide the necessary details to verify the account and request the removal of the additional line. Remember that any changes to the account may potentially affect the billing, services, or any discounts linked to the account. The customer service representative will provide all the necessary details and guide through the process.

To cancel AT&T internet and U-verse services, you need to contact AT&T's customer service. Their representatives specialize in cancellations and can guide you through the process. Note that if you're within a contract, cancellation fees may apply. For Internet, it typically doesn't have a cancellation fee unless you're in a bundle package. For U-verse, the Early Termination Fee is prorated, reducing the fee by $15 for each full month remaining on your Agreement. Be sure to return any rented equipment to avoid additional charges. We recommend calling during business hours for a more immediate response, and to be patient as wait times can often be long.