SAFETY HAZARD, AT&T dug whole in back yard to repair cable. the hole has gotten larger...

GetHuman3447746's customer service issue with AT&T from August 2019

Help with my AT&T issue
The issue in GetHuman3447746's own words
SAFETY HAZARD, AT&T dug whole in back yard to repair cable. the hole has gotten larger due to rain. The hole has been there for months without resolution. I need approval to cover hole.*I have called customer service and all I get is the run around and forwarded to others that cannot assist.*I have even called the city and they cannot approve me to cover the hole until AT&T looks and gives written consent.
GetHuman3447746 did not yet indicate what AT&T should do to make this right.
I have an issue with AT&T too
How GetHuman3447746 fixed the problem
The city contacted a local AT&T worker and was able to resolve after calling them only two times versus wasting almost a month with AT&T
Please help with my AT&T issue
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AT&T

Customer service issue
Reported by GetHuman3447746
Aug 19th, 2019 - 2 mons ago
I have an issue with AT&T too
Fixed
GetHuman3447746 shared how to fix
Seen by 4 customers so far
Similar issue to 11532 others
0 customers following this
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Timeline
GetHuman3447746 started working on this issue
Aug 19th 1:57pm
GetHuman3447746 confirmed the issue is fixed. Hooray!
Aug 20th 10:46am
GetHuman3447746 confirmed the issue is fixed. Hooray!
Aug 20th 5:24pm