I called late last month about having the internet installed in my home and the lady I...

GetHuman2328459's customer service issue with AT&T from February 2019

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The issue in GetHuman2328459's own words
I called late last month about having the internet installed in my home and the lady I spoke with told me the fees would be waived she never told me there was a $** installation charge. I would not have agreed to get the service had she told me that. I called customer service and the lady got smart and said it was a valid charge even if I was not told about it. That’s not professional and I don’t think I should have to pay it.
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AT&T

Customer service issue
Reported by GetHuman2328459
Feb 28th, 2019 - 3 mons ago
I have an issue with AT&T too
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Seen by 4 customers so far
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Timeline
GetHuman2328459 started working on this issue
Feb 28th 6:38pm