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The issue in GetHuman2328459's own words
I called late last month about having the internet installed in my home and the lady I spoke with told me the fees would be waived she never told me there was a $** installation charge. I would not have agreed to get the service had she told me that. I called customer service and the lady got smart and said it was a valid charge even if I was not told about it. That’s not professional and I don’t think I should have to pay it.
GetHuman2328459 did not yet indicate what AT&T should do to make this right.
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