I cancelled my long time Direct TV on Nov **, ****. Account *********. ATT sent me an...

GetHuman-kingbjs's customer service issue with AT&T from December 2018

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The issue in GetHuman-kingbjs's own words
I cancelled my long time Direct TV on Nov **, ****. Account *********. ATT sent me an email confirming cancellation and regarding the box for returning equipment. Today I received the box and it’s too small for my Receiver , today I spent an hour on the phone trying to advise and confirm cancellation, only to be told that my account was not cancelled, finally a representative named Caesar confirmed.. I was a customer for years, but your pricing and TERRIBLE customer service system caused me to cancel*,
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Customer service issue
Reported by GetHuman-kingbjs
Dec 4th, 2018 - 2 mons ago
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GetHuman-kingbjs started working on this issue
Dec 4th, 2018 7:47pm