The caller ID and the directory for stored numbers (that we call, not those who called...

GetHuman1034976's customer service issue with AT&T from August 2018

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The issue in GetHuman1034976's own words
The caller ID and the directory for stored numbers (that we call, not those who called us) no longer work. The caller ID appears on the TV screen but not on the phone. We put in all new batteries for the phone but to no avail. I did call about this and was told a technician could come out for a charge but I do not feel we should be charged. I was also told to disconnect something and then reconnect it but the box they are talking about is apparently under my desk in our office and since I am almost ** yrs old I am not about to crawl around under this desk. We do pay for caller ID on our phone bill. Can you help?
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AT&T

Customer service issue
Reported by GetHuman1034976
Aug 25th, 2018 - 4 mons ago
I have an issue with AT&T too
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Seen by 2 customers so far
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Timeline
GetHuman1034976 started working on this issue
Aug 25th 1:31pm