had problems with home wirless, you sent new box. signal is not green keep losing party...

GetHuman854698's customer service issue with AT&T from July 2018

5 views
 | 
1455 similar
 | 
0 following
Help with my AT&T issue
First: share to improve GetHuman854698's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman854698 to get a AT&T rep on the line!
Always use the GetHuman Phone tocall AT&T. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman854698 may need:
Phone number, Account number, Account PIN, Account email, Service address, Name, and IMEI number
Top Tip from another customer
To cancel your AT&T account you will need to call into support. But before, you should find another provider and check to see if your number is portable, meaning you can bring the phone number to another company.
The issue in GetHuman854698's own words
had problems with home wirless, you sent new box. signal is not green keep losing party on phone. I have old box ready to mail should i put new back in box? I call the ***-***-**** on cell phone and get nothing but cell service. automation is good to a point I feel you dont care after several years of a paying customer. need to settle my account and close home wireless. we'll keep cell phones if you can maintain service.
GetHuman854698 did not yet indicate what AT&T should do to make this right.
I have an issue with AT&T too
How GetHuman854698 fixed the problem
We are waiting for GetHuman854698 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get AT&T's attention and get better help faster. Tap below to get started.
Having AT&T issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman854698 fixes it.
This email address isn't valid

AT&T

Customer service issue
Reported by GetHuman854698
Jul 6th, 2018 - a yr ago
I have an issue with AT&T too
Not resolved
Seen by 5 customers so far
Similar issue to 1455 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman854698 started working on this issue
Jul 6th, 2018 2:30pm