The phone that I received from AT&T when I opened my account NEVER worked properly. It...

GetHuman718605's customer service issue with AT&T from May 2018

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The issue in GetHuman718605's own words
The phone that I received from AT&T when I opened my account NEVER worked properly. It would evident in their recorded calls how many times I called to complain about the service. They sent technicians and I spend literally hours on the phone with them. It got to the point that I just couldn't deal with this any longer so I switched to Verizon. AT&T expects to pay a remaining balance of ***.** for a phone that never worked properly. I don't see how that makes any sense at all. I would not have purchased a service from them if I thought it wasn't going to work properly and yet I am expected to pay. I work from my home and this was a very big deal,.
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AT&T

Customer service issue
Reported by GetHuman718605
May 25th, 2018 - 6 mons ago
I have an issue with AT&T too
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Timeline
GetHuman718605 started working on this issue
May 25th 6:39pm