the insurance company Asurion was going to send me an iphone * for $** deductible - re...

GetHuman-lmgaston's customer service issue with AT&T from April 2018

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The issue in GetHuman-lmgaston's own words
replace battery for my iphone* was told by chat rep to contact apple support, was told by apple support i* no longer made nor battery, then was told to go to att retail store, went to store was told they did not make or sell batteries contact insurance company ... the insurance company Asurion was going to send me an iphone * for $** deductible
they sent me * different phones that did not work the *rd one the battery was dead, we had a windows HCT that was not working received a phone from a friend (i*) transferred service with new sim card. today called to accept offer for new iphone * rep took order and my money said iphone SE was trhe same phone as i*, after discussion about size and specs i paid for sales tax, called Apple who stated they were not same phone and i* is out of production. tried to cancel order spoke to * different people each with erronous solutions. I now have to wait for delivery of false phone and return it
honor your offers and quit giving long term customers the run around. I have been dealing with this issue for * weeks now.
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AT&T

Trying to replace battery for my iphone *, the tried to upgrade via insurance co offer, replace outdated windows phone with offer from retention dept from att.
Customer service issue
Reported by GetHuman-lmgaston
Apr 5th, 2018 - 5 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 6036 others
0 customers following this

Timeline

GetHuman-lmgaston started working on this issue
Apr 5th, 2018 4:20am
GetHuman-lmgaston indicated the issue is not fixed yet.
Apr 6th, 2018 3:01pm

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