WalMart Customer FAQ

This guide helps Walmart customers with returning online and in-store purchases. Online customers can use their Walmart account to print a free shipping label and track the progress of their return. In-store shoppers can also can the Walmart app or Walmart.com to start their return online, for a smoother in-store customer service experience.

If you've lost or can't remember your Walmart account number, you can track it down a couple of different ways. The easiest method is simply to contact Walmart customer service. You can also visit a customer service desk at a Walmart store or check your email for a message containing this information–or information about changing your login/password so you can access the information. You can also check your Walmart printed and mailed statements.

If an item is missing from your Walmart order, follow a few straightforward steps to resolve the issue. First, check your order history to confirm if the item was shipped separately. If tracking indicates delivery, inspect the packaging carefully, as items can be hidden. If the item is genuinely missing, report it through

Using your Walmart gift card can help you get the items you want without spending your cash. Walmart gift cards can be added at checkout online or can be loaded into your Walmart wallet and used for purchases through the app or scanned in the store. Classic gift cards can also be scanned at any register when checking out at a Walmart store.

When your Walmart delivery by USPS goes missing, you have the option to file a claim with Walmart and the USPS to try to locate the missing package. Walmart also provides some tips on how to locate a package that was delivered before you contact customer support, such as checking with neighbors or other household members, looking around the area and confirming shipping. USPS can also track missing packages through its system to see if the item was erroneously marked delivered.