WalMart Customer FAQ

When your Walmart delivery by USPS goes missing, you have the option to file a claim with Walmart and the USPS to try to locate the missing package. Walmart also provides some tips on how to locate a package that was delivered before you contact customer support, such as checking with neighbors or other household members, looking around the area and confirming shipping. USPS can also track missing packages through its system to see if the item was erroneously marked delivered.

If an item is missing from your Walmart order, follow a few straightforward steps to resolve the issue. First, check your order history to confirm if the item was shipped separately. If tracking indicates delivery, inspect the packaging carefully, as items can be hidden. If the item is genuinely missing, report it through

Yes, you can return items purchased online to a Walmart store. Just bring the item along with the packing slip or receipt to the store, and our associates will assist you with the return process.

At WalMart, you can typically use two forms of payment during checkout. When you reach the payment section, select your first payment method and enter the amount you'd like to use from that card. Then, choose your second payment method for the remaining balance. However, some locations or online orders may have specific restrictions, so it's best to check the guidelines while checking out.

Yes, items ordered online can typically be returned to a Walmart store. Make sure to bring your receipt or order confirmation, and check if the item is eligible for return based on Walmart's return policy.