Simple Mobile Customer FAQ

To reset your phone using hardware buttons, turn off your device. Then, press and hold the Power button and Volume up button simultaneously until the device logo appears. Release the buttons, and you'll enter the recovery menu. Use the volume buttons to navigate to "Wipe data/factory reset" and confirm with the Power button. Follow the prompts to complete the reset. Note that this process will erase all data on your device.

To replace a lost or stolen Simple Mobile phone, you need to purchase a new device. You can activate it with your existing SIM card. If your SIM card is also lost, you may need to obtain a replacement SIM. Visit a retailer or an authorized dealer to get a new phone and SIM, if necessary.

To cancel Auto Refill, log in to your Simple Mobile account, go to the Auto Refill section, and follow the instructions to turn it off. Make sure to save any changes you make.

To activate your Simple Mobile SIM card, follow these steps: 1. Insert your Simple Mobile SIM card into your mobile device. 2. Go to the Simple Mobile website and select the option “Activate”. 3. Follow the on-screen instructions, which might include entering your SIM card number. 4. Choose a service plan that suits your needs. 5. After you've chosen a plan, complete the registration process by providing your billing details. 6. Your phone should now be activated and ready to use. Remember, your device must be compatible and unlocked for this process to work. Enjoy using your new Simple Mobile service!

Yes, Simple Mobile allows for the reactivation of old phone numbers as long as it has not been reassigned to another customer. This is generally possible within 30 days since the account was cancelled or the number was deactivated. However, keep in mind that reactivation is dependent on the availability of the number. It's best to reach out to Simple Mobile customer service for the promptest assistance.