Verizon has tried to solve the issue at least * times by phone and chat. It's now time for a rep to come to my house and do a little hand on repair. ... Installation of phone, internet, and tv was on Thursday. The tv hasn't worked properly since the beginning. Now I have no signal at all.
Well, the installation supervisor came on Thurs., Nov. *. He spent a fair amount of time here and replaced one of the major components. As he left, he gave me his cell number just in case. Well, "In Case" occurred Saturday night I called the number I was given. It was a legitimate number. I left a message on his voicemail. I did not hear back from him. So, I sent two texts, one on Saturday and one one Sunday. I am still waiting for some kind of follow-up. NOTHING.
I need some one to take my issues personally, and the continue to follow up until we have effective service.
I just switch to Verizon on Thursday after ** years with Comcast. Verizon's customer service makes Comcast look like a JD Power All Star!