Installation of phone, internet, and tv was on Thursday. The tv hasn't worked properly...

GetHuman-jaffejoe's customer service issue with Verizon FiOS from November 2019

Help with my Verizon FiOS issue
The issue in GetHuman-jaffejoe's own words
Verizon has tried to solve the issue at least * times by phone and chat. It's now time for a rep to come to my house and do a little hand on repair. ... Installation of phone, internet, and tv was on Thursday. The tv hasn't worked properly since the beginning. Now I have no signal at all.
Well, the installation supervisor came on Thurs., Nov. *. He spent a fair amount of time here and replaced one of the major components. As he left, he gave me his cell number just in case. Well, "In Case" occurred Saturday night I called the number I was given. It was a legitimate number. I left a message on his voicemail. I did not hear back from him. So, I sent two texts, one on Saturday and one one Sunday. I am still waiting for some kind of follow-up. NOTHING.
I need some one to take my issues personally, and the continue to follow up until we have effective service.
I just switch to Verizon on Thursday after ** years with Comcast. Verizon's customer service makes Comcast look like a JD Power All Star!
How GetHuman-jaffejoe fixed the problem
At this writing, the problem is not fixed. I spent * *** hour on hold. I used * phones and the chat and had to wait ** minutes to speak to a human. He tried, with my help, to fix the problem with no success. After about ** minutes he admitted defeat. He put in a request for a tech to come to my house **Yesterday I got a text, not phone call, telling me that Verizon people would be coming to my place on Wednesday between * am and * pm. Notice again they texted, not called. They told me they were coming Wednesday with with a ** hour window. No asking if the time was OK for me. No offering * hour windows. I replied to their text , by text, that Thursday would be better. So far, no response.**For a company whose business is the telephone, they sure don’t use the phone as a means of communication.
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Verizon FiOS

TV
Customer service issue
Reported by GetHuman-jaffejoe
Nov 5th, 2019 - a year ago
Fixed
GetHuman-jaffejoe shared how to fix
Seen by 20 customers so far
Similar issue to 7121 others
0 customers following this
Items needed
PIN on Account
Name of Account Holder
Phone Number
Email on Account
Billing Address
Last 4 of Social Security

Timeline

GetHuman-jaffejoe started working on this issue
Nov 5th, 2019 12:01am
GetHuman-jaffejoe confirmed the issue is fixed. Hooray!
Nov 6th, 2019 12:44pm
GetHuman-jaffejoe confirmed the issue is fixed. Hooray!
Nov 6th, 2019 12:44pm
GetHuman-jaffejoe indicated the issue is not fixed yet.
Nov 7th, 2019 12:20pm
GetHuman-jaffejoe confirmed the issue is fixed. Hooray!
Nov 7th, 2019 12:20pm
GetHuman-jaffejoe indicated the issue is not fixed yet.
Nov 7th, 2019 12:20pm
GetHuman-jaffejoe indicated the issue is not fixed yet.
Nov 7th, 2019 3:59pm
GetHuman-jaffejoe indicated the issue is not fixed yet.
Nov 7th, 2019 4:23pm
GetHuman-jaffejoe confirmed the issue is fixed. Hooray!
Nov 8th, 2019 4:20am
GetHuman-jaffejoe confirmed the issue is fixed. Hooray!
Nov 8th, 2019 4:20am

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