I am trying to pay an overdue Verizon bill that is not my fault. I am getting nowhere...

GetHuman-gmchadwi's customer service issue with Verizon FiOS from October 2018

Help with my Verizon FiOS issue
The issue in GetHuman-gmchadwi's own words
I am trying to pay an overdue Verizon bill that is not my fault. I am getting nowhere. I gave Verizon my new card number on August ** but still not getting automatic withdrawals. What is happening here? I think Verizon owes me an apology and should facilitate making it easier for me to pay and then start my automatic withdrawal pssthaste.
GetHuman-gmchadwi did not yet indicate what Verizon FiOS should do to make this right.
I have an issue with Verizon FiOS too
How GetHuman-gmchadwi fixed the problem
It took me two days and much time on hold to get the issue resolved. I was not aware it had been taken care of on day one and I appreciate the efforts of the man in the chat who helped. Also I’d like to thank Jay for his help. I had much difficulty navigating your system trying to reach a human. It’s much easier for me to resolve an issue via a human voice. Please make your phone system more user friendly. Thank you.
Please help with my Verizon FiOS issue
Do you have a customer issue as well?
We can help you get Verizon FiOS's attention and get better help faster. Tap below to get started.
Having Verizon FiOS issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Verizon FiOS email you?
This email address isn't valid

Verizon FiOS

Customer service issue
Reported by GetHuman-gmchadwi
Oct 18th, 2018 - a mon ago
I have an issue with Verizon FiOS too
Fixed
GetHuman-gmchadwi shared how to fix
Seen by 5 customers so far
Similar issue to 2440 others
0 customers following this
Items needed
PIN on Account
Name of Account Holder
Phone Number
Email on Account
Billing Address
Last 4 of Social Security
Timeline
GetHuman-gmchadwi started working on this issue
Oct 18th 9:26pm
GetHuman-gmchadwi confirmed the issue is fixed. Hooray!
Oct 18th 9:50pm