I am trying to pay an overdue Verizon bill that is not my fault. I am getting nowhere...

GetHuman-gmchadwi's customer service issue with Verizon FiOS from October 2018

Help with my Verizon FiOS issue
The issue in GetHuman-gmchadwi's own words
I am trying to pay an overdue Verizon bill that is not my fault. I am getting nowhere. I gave Verizon my new card number on August ** but still not getting automatic withdrawals. What is happening here? I think Verizon owes me an apology and should facilitate making it easier for me to pay and then start my automatic withdrawal pssthaste.
GetHuman-gmchadwi did not yet indicate what Verizon FiOS should do to make this right.
I have an issue with Verizon FiOS too
How GetHuman-gmchadwi fixed the problem
It took me two days and much time on hold to get the issue resolved. I was not aware it had been taken care of on day one and I appreciate the efforts of the man in the chat who helped. Also I’d like to thank Jay for his help. I had much difficulty navigating your system trying to reach a human. It’s much easier for me to resolve an issue via a human voice. Please make your phone system more user friendly. Thank you.
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Verizon FiOS

Customer service issue
Reported by GetHuman-gmchadwi
Oct 18th, 2018 - 3 mons ago
I have an issue with Verizon FiOS too
GetHuman-gmchadwi shared how to fix
Seen by 5 customers so far
Similar issue to 2440 others
0 customers following this
Items needed
PIN on Account
Name of Account Holder
Phone Number
Email on Account
Billing Address
Last 4 of Social Security
GetHuman-gmchadwi started working on this issue
Oct 18th, 2018 9:26pm
GetHuman-gmchadwi confirmed the issue is fixed. Hooray!
Oct 18th, 2018 9:50pm