Verizon FiOS Customer FAQ

To schedule a service call with Verizon FiOS, visit your online account and navigate to the "Technical Assistance" or "Support" sections. These will guide you through the process of troubleshooting your service issue. If the problem persists and you require a technician, the online system will present an option to schedule a visit. You can choose a time slot that works best for you. Alternatively, you can schedule a service call via the My Fios app. Remember to be precise about your issue so the technician can better prepare for their visit.

You can cancel your appointment with the Verizon FiOS representative through your Verizon account. To do this, you need to log into your account and navigate to the "Appointments" section. There you can view your upcoming appointments and have the option to cancel. If you're using the My Fios App on your phone, similar steps apply: log in, click the navigation menu, select "Appointments" and follow the prompts to cancel. You may also be able to cancel by following the link provided in the confirmation email you received when you originally made the appointment.

If you're having trouble merging your FiOS account to your Verizon account due to a password issue, it may be best to reset your password. Visit the My Verizon website, click on "Forgot your Info," and follow the instructions to reset your password. Once that is done, attempt to merge the accounts again. You typically need the user ID or Verizon mobile number and the billing ZIP code associated with your Verizon account to complete the process.