My name is Ralph Nigro and my new address is *** McFarland Dr., Newark, DE *****. A Ver...

GetHuman-ralphnig's customer service issue with Verizon FiOS from May 2018

Help with my Verizon FiOS issue
The issue in GetHuman-ralphnig's own words
My name is Ralph Nigro and my new address is *** McFarland Dr., Newark, DE *****. A Verizon tech came to our apartment and installed new service * weeks ago. We had been living in Wynnewood PA.*Verizon had said we would be charged $*** for the service but the tech said we shouldn't have been charged since the service could not be installed by the customer, because it was new and only he could do it. This was true. So we would like Verizon to adjust our bill accordingly.
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Verizon FiOS

Customer service issue
Reported by GetHuman-ralphnig
May 4th, 2018 - a yr ago
I have an issue with Verizon FiOS too
Not resolved
Seen by 3 customers so far
Similar issue to 5117 others
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Items needed
PIN on Account
Name of Account Holder
Phone Number
Email on Account
Billing Address
Last 4 of Social Security
Timeline
GetHuman-ralphnig started working on this issue
May 4th, 2018 9:44pm
GetHuman-ralphnig indicated the issue is not fixed yet.
May 5th, 2018 5:57am