I was charged for * trips on the morning of ****. My Uber app only reflects two trips...

GetHuman2642415's customer service issue with Uber from March 2019

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The issue in GetHuman2642415's own words
I was charged for * trips on the morning of ****. My Uber app only reflects two trips, which is what should be correct as I cancelled a ride for $**.**. The car requested was too small for the amount of people we had. I was told by the app if I cancelled and rebooked within ** mins I wouldn't be charged a cxl fee. My bank is still showing that I was charged a full cxl fee of $**.**, though and I would like this to be refunded to me asap. Thank you for your help in this issue.
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Uber

Customer service issue
Reported by GetHuman2642415
Mar 30th, 2019 - 6 mons ago
I have an issue with Uber too
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GetHuman2642415 started working on this issue
Mar 30th 6:59pm
GetHuman2642415 indicated the issue is not fixed yet.
Apr 2nd 8:53pm