I have been using my American Express corporate card for a couple of years. I contacte...

GetHuman1170737's customer service issue with Uber from September 2018

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To change your account information just log into your Optimum account https://www.optimum.net/login/?referer=%2fpay-bill and you can see all your information there.
The issue in GetHuman1170737's own words
I have been using my American Express corporate card for a couple of years. I contacted AMEX last week when the app would not let me use this card to catch a ride several times. I found out that AMEX had placed a hold on the card for UBER on August, which is something I did not do. AMEX removed the hold on September **, but when I tried to use the card on September **, I again could not use it. When I attempt to edit the information on the card I receive the following message, " Payment method cannot be used because it is pending, banned or deleted." Please help resolve this issue or I will continue to be unable to use UBER. Thank you in advance.
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Uber

Customer service issue
Reported by GetHuman1170737
Sep 20th, 2018 - 6 mons ago
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Timeline
GetHuman1170737 started working on this issue
Sep 20th, 2018 2:25pm