Hi,**This morning, June **th, at **:**am I waited for the Uber driver for ** minutes. T...

GetHuman-mdovgany's customer service issue with Uber from June 2018

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Hi,**This morning, June **th, at **:**am I waited for the Uber driver for ** minutes. The driver changed the route at least two times and all of a sudden the app went from close-up view to showing up the map of the city. All I could see the pick-up points of other users, but my pick-up point wasn't on the map and then the driver started heading towards DC. So I decided to cancel the trip thinking that the driver or the system skipped one of the users. Please refund $*.** for the trip that I patiently waited to take. ***Thank you!***Marina Dovganych
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Customer service issue
Reported by GetHuman-mdovgany
Jun 25th, 2018 - 5 mons ago
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GetHuman-mdovgany started working on this issue
Jun 25th 10:18pm
GetHuman-mdovgany confirmed the issue is fixed. Hooray!
Jun 27th 5:35pm