The driver passed our street and kept going into NYC from NJ! He didn’t answer his phon...

GetHuman767798's customer service issue with Uber from June 2018

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The issue in GetHuman767798's own words
The driver passed our street and kept going into NYC from NJ! He didn’t answer his phone after seven times of trying him. He didn’t call us. He didn’t cancel the trip. We need to leave a bad review for a trip that didn’t happen. Yet if the rider canceled we would get a charge and that is unacceptable! The app only lets you leave a bad review for a completed trip. Please email me or call me for assistance. ***-***-****
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Uber

Customer service issue
Reported by GetHuman767798
Jun 9th, 2018 - a yr ago
I have an issue with Uber too
Not resolved
Seen by 4 customers so far
Similar issue to 431 others
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Timeline
GetHuman767798 started working on this issue
Jun 9th, 2018 11:45pm