I called a driver from the airport and I specifically texted him and asked for trunk sp...

GetHuman-xaman's customer service issue with Uber from June 2018

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Help with my Uber issue
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Email address, Phone number, and Full name
GetHuman-xaman's next move: go to the Uber help center.
Uber doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-xaman will want to follow the link below to head to their help center. We will check on GetHuman-xaman later to make sure it's all set or try to help escalate.
Tip from another customer
This line is very busy. To reduce your wait time, call their number, when it asks you to select a language select option 3. This line is also 24hrs; to reduce your wait time further call after 9pm
The issue and preferred resolution, in GetHuman-xaman's own words:
I called a driver from the airport and I specifically texted him and asked for trunk space. He said he had plenty of space. When he arrived my luggage could not fit in his trunk. He said he will cancel my trip, which was the only thing to do.*I called another driver that never showed up and I was charged $* both times. I need my $** back, please!
I trust that Uber will make this right and come up with a resolution that is fair.
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Uber

Customer service issue
Reported by GetHuman-xaman
Jun 7th, 2018 - 2 mons ago
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Seen by 2 customers so far
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GetHuman-xaman started working on this issue
Jun 7th 4:04am