I was charged a cancellation fee by driver which is incorrect and dissatisfying. I was...

GetHuman-hussayn's customer service issue with Uber from June 2018

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The issue in GetHuman-hussayn's own words
I was charged a cancellation fee by driver which is incorrect and dissatisfying. I was not informed that the driver had arrived and when I cheeked my app it stated the driver would be leaving soon. I walked out my door to see the driver when they drove away from my home pick up location. This scenario was a big inconvenience as it made me late to work. I often use uber to travel to and from work as well as other destinations. I'm completely dissatisfied with this and I firmly believe that I should be refunded my money as your company employee wrongfully charged me a cancellation fee, didn't have a wait period and mostly because they drove away as I was walking out to the vehicle.
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Uber

Customer service issue
Reported by GetHuman-hussayn
Jun 6th, 2018 - a yr ago
I have an issue with Uber too
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Seen by 3 customers so far
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GetHuman-hussayn started working on this issue
Jun 6th, 2018 7:20pm