My charge for a ride that was $*.** on *** was for a ride I was never on. The app said...

GetHuman-kirstenr's customer service issue with Uber from May 2018

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This line is very busy. To reduce your wait time, call their number, when it asks you to select a language select option 3. This line is also 24hrs; to reduce your wait time further call after 9pm
The issue in GetHuman-kirstenr's own words
My charge for a ride that was $*.** on *** was for a ride I was never on. The app said I was "on the ride" when I was still standing on the sidewalk. I called the Uber driver, and he condescended me saying "that's how pool works" and then hung up on me. I've used Uber pool for a very long time...that's never how it works. I waited. I watched him driving other people around via the app. He never picked me up so I had to cancel yet was still charged. There should really be another method of disputing this, because this isn't the first time this has happened. I'd like my money back.
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Uber

Customer service issue
Reported by GetHuman-kirstenr
May 11th, 2018 - a yr ago
I have an issue with Uber too
Fixed
Seen by 10 customers so far
Similar issue to 161 others
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GetHuman-kirstenr started working on this issue
May 11th, 2018 10:51am
GetHuman-kirstenr indicated the issue is not fixed yet.
May 11th, 2018 10:52am
GetHuman-kirstenr indicated the issue is not fixed yet.
May 11th, 2018 12:19pm
GetHuman-kirstenr indicated the issue is not fixed yet.
May 11th, 2018 1:01pm
GetHuman-kirstenr indicated the issue is not fixed yet.
May 12th, 2018 6:10pm
GetHuman-kirstenr indicated the issue is not fixed yet.
May 14th, 2018 12:37pm
GetHuman-kirstenr indicated the issue is not fixed yet.
May 20th, 2018 5:49pm