There are currently * FB Pages for a local Pizza Restaurant (Mike's Brick Oven Pizza in...

GetHuman3453908's customer service issue with Facebook from August 2019

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The issue in GetHuman3453908's own words
There are currently * FB Pages for a local Pizza Restaurant (Mike's Brick Oven Pizza in Pottstown, PA). Both show the same name, address and phone number. *** is the correct page (https:**www.facebook.com*mikesbrickovenpizzapottstown*) that is actively managed by the owner and other team members. The other page (https:**www.facebook.com*Mikes-Brick-Oven-Pizza-****************) was created by a *rd party (xpress menus) back in ****, and has never been updated.**None of the people currently affiliated with the business have access to the *rd party page (https:**www.facebook.com*Mikes-Brick-Oven-Pizza-****************), as the owner - Mike Crater (https:**www.facebook.com*mcrater) stopped working with xpress menu back in ****. So the page just sits there - unmanaged.**The problem is that many of the customers are still finding the unmanaged page, liking it, leaving reviews, and checking in. These are likes, reviews and check-ins that should be going to the legitimate business page (https:**www.facebook.com*mikesbrickovenpizzapottstown*).**Since none of us have access to the page created by the *rd party, is there some way that these two pages can be merged into the correct page? If not, can you just delete the unmanaged page (https:**www.facebook.com*Mikes-Brick-Oven-Pizza-****************) from Facebook so that customers are not visiting, liking, reviewing and checking-in on the page that no one affiliated with the business can access?

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Facebook

Customer service issue
Reported by GetHuman3453908
Aug 20th, 2019 - a year ago
Not resolved
Seen by 3 customers so far
Similar issue to 620807 others
0 customers following this

Timeline

GetHuman3453908 started working on this issue
Aug 20th, 2019 1:48pm
GetHuman3453908 indicated the issue is not fixed yet.
Aug 21st, 2019 2:02pm