How do I report that something isn't working on Facebook?

In a nutshell: Reporting issues on Facebook, such as features not working or payment problems, is crucial for the platform to identify and fix them efficiently. This step-by-step guide explains how to report

Adam Goldkamp is the editor / author responsible for this content.
Jun 20, 2024

Introduction

When something on Facebook isn’t working correctly, like a feature not functioning as expected or encountering a payment issue, reporting it can help the platform identify and fix the problem. Here’s a step-by-step guide on how to reporting such issues, complete with screenshots to help you through the process. This ensures you can navigate and address problems efficiently, minimizing disruptions to your social media experience.

Log In to Your Facebook Account

Go to www.facebook.com on your web browser or open your mobile app. If you have forgotten your password, click forgotten password and follow the onscreen instructions.

Please enter your email address or phone number and password and click the blue “Login” button to access your Facebook account.

How do I report that something isn't working on Facebook? (Step 1)

Identify the Problem

Navigate back to where you encountered the issue on your mobile phone or browser. It can be that a feature is malfunctioning or you're facing payment issues.

Click Help and Support

Click your profile picture on the top right of Facebook and go to help and support.

How do I report that something isn't working on Facebook? (Step 3)

Select “Report a Problem”

Tap on “Report a Problem” from the menu that appears.

How do I report that something isn't working on Facebook? (Step 4)

Give Feedback

You will be prompted to give more information about your problem. Select “Something Went Wrong”.

How do I report that something isn't working on Facebook? (Step 5)

Include Details

Choose whether to include a screenshot of your user activity logs, network logs, crash logs and memory dumps associated with Facebook in your report by selecting “Include in report” or “Don't include in report”.

How do I report that something isn't working on Facebook? (Step 6)

Choose an Area

Select what best explains the issue you are facing.

How do I report that something isn't working on Facebook? (Step 7)

Describe the Issue

Provide a detailed description of what went wrong, including what you were doing when the problem occurred and the steps Facebook can take to reproduce the issue.

How do I report that something isn't working on Facebook? (Step 8)

Review Screenshot

Review the automatically taken screenshot. You can delete it by tapping the cancel icon or add a different screenshot by tapping the paper clip icon.

How do I report that something isn't working on Facebook? (Step 9)

Submit the Report

Tap “Submit” in the top right to submit your report.

How do I report that something isn't working on Facebook? (Step 10)

Reporting via Help & Support

If you can't resolve the issue through the standard reporting method, consider contacting Facebook support for direct assistance or visiting their “Help Center” to see what you could be experiencing. Tap the menu icon (three horizontal lines) in the top right corner of the Facebook app. Scroll down and tap "Help & Support." Select "Help Center” to get personalized help.

Conclusion

Taking the time to report issues on Facebook helps ensure a smoother experience for everyone. Your feedback matters whether it’s a technical glitch or a usability concern.

Further questions?

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Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
How do I report that something isn't working on Facebook?

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Why does GetHuman Write How-to Guides for Facebook Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Facebook in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How do I report that something isn't working on Facebook? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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