How do I report that something isn't working on Facebook?
In a nutshell: Reporting issues on Facebook, such as features not working or payment problems, is crucial for the platform to identify and fix them efficiently. This step-by-step guide explains how to report
Introduction
When something on Facebook isn’t working correctly, like a feature not functioning as expected or encountering a payment issue, reporting it can help the platform identify and fix the problem. Here’s a step-by-step guide on how to reporting such issues, complete with screenshots to help you through the process. This ensures you can navigate and address problems efficiently, minimizing disruptions to your social media experience.
Log In to Your Facebook Account
Go to www.facebook.com on your web browser or open your mobile app. If you have forgotten your password, click forgotten password and follow the onscreen instructions.
Please enter your email address or phone number and password and click the blue “Login” button to access your Facebook account.
Identify the Problem
Navigate back to where you encountered the issue on your mobile phone or browser. It can be that a feature is malfunctioning or you're facing payment issues.
Click Help and Support
Click your profile picture on the top right of Facebook and go to help and support.
Select “Report a Problem”
Tap on “Report a Problem” from the menu that appears.
Give Feedback
You will be prompted to give more information about your problem. Select “Something Went Wrong”.
Include Details
Choose whether to include a screenshot of your user activity logs, network logs, crash logs and memory dumps associated with Facebook in your report by selecting “Include in report” or “Don't include in report”.
Choose an Area
Select what best explains the issue you are facing.
Describe the Issue
Provide a detailed description of what went wrong, including what you were doing when the problem occurred and the steps Facebook can take to reproduce the issue.
Review Screenshot
Review the automatically taken screenshot. You can delete it by tapping the cancel icon or add a different screenshot by tapping the paper clip icon.
Submit the Report
Tap “Submit” in the top right to submit your report.
Reporting via Help & Support
If you can't resolve the issue through the standard reporting method, consider contacting Facebook support for direct assistance or visiting their “Help Center” to see what you could be experiencing. Tap the menu icon (three horizontal lines) in the top right corner of the Facebook app. Scroll down and tap "Help & Support." Select "Help Center” to get personalized help.
Conclusion
Taking the time to report issues on Facebook helps ensure a smoother experience for everyone. Your feedback matters whether it’s a technical glitch or a usability concern.
Further questions?
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Why does GetHuman Write How-to Guides for Facebook Problems?
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