Facebook Customer Service

Phone Number & Contact Info

Facebook's Best Phone Number

Customer Service·No access to a live rep

How do I talk to a live human at Facebook?

You cannot speak to real human being at this phone number. It's an automated system, but you can contact them through live chat or their website.
The full list of ways to contact customer service is below with notes from the Editor.

Does Facebook offer 24 hour customer service?

A:Not at this phone number. Below are other customer service channels and hours.

How to contact Facebook Customer Service

There are other ways to contact Facebook customer service besides the phone. Below we list them by medium, from most to least popular.

Facebook Customer Service Live Chat

facebook.com - Customer Service
Mon-Fri 9am-5pm PST
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Facebook provides this option.

Customer Help Desk / Web Support

facebook.com - Help Center
Facebook's new Help Center
24 hours, 7 days
facebook.com - Account Warnings
For help with Security and Warnings
24 hours, 7 days
facebook.com - Account Log In
For help if you are having trouble logging into your account
24 hours, 7 days
facebook.com - Feedback
Send the company feedback. Pick a category and submit. Let them know you want phone based customer service.
24 hours, 7 days
facebook.com - Security
For help with Security
24 hours, 7 days
facebook.com - Advertising
Use this link for help with advertising
24 hours, 7 days
As a last, sometimes only, resort- Facebook customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team. Since this rarely leads to a real-time conversation, GetHuman does not recommend this unless it's the only way.

How should I prepare for my conversation with Facebook?

If you have time to do a bit of reading and research, we recommend you read over some of our problem-specific articles. Whatever issue you are having with Facebook, we are likely to have an answer and tips to help you get it resolved. Here are some popular problems with brief answers. For details and to ask followup questions live, click on the question.

How do I recover a disabled Facebook account?

If you are unable to log on to your Facebook account, it may be because your account has been deactivated. To regain access, you need to send a request for review. This process may take some time, as there is a large volume of inquiries. Follow these steps to recover your disabled account: visit the Facebook website, click on the Help link, search for "Disabled Account," read the search results, click on the "My personal Facebook account is disabled" link, and fill out the appeal form with the required information. It may take 1-2 days to receive a response. If the issue persists, consider contacting Facebook's customer service department for further assistance.

How Do I Access a Deceased User's Facebook Account?

In the unfortunate event of a Facebook user's death, the company will memorialize the deceased user's page as a place for friends and family to share memories. In general, the only way to access the page after that is to be the legacy contact of the deceased user. There are, however, sometimes exceptions made for family members.

What Do I Do If My Facebook Account Is Disabled and I Have a Government ID?

This Gethuman guide helps Facebook users recover an account disabled by Facebook administrators. Users can provide one form of government-issued identification or a few forms of other identification that matches the information on their Facebook profile. Since Facebook doesn't accept any digitally altered photos, users are reminded not to edit their photos, but they can physically cover up any sensitive information before taking a photo or scanning the document.

Top Facebook customer problems and solutions

Click the link above to get answers to just about any Facebook customer service question, including step by step guides for the most complex issues. Or click below to detail your problem and we will get you answers instantly.

Can I get a real live person at this phone number?

Even though this Facebook number does not get you to a call center manned by actual human beings, GetHuman researchers still call it regularly to document the phone system.
This phone number is all recordings. When our research team calls it, we still take notes about any important changes or information so that you don't have to call to find out yourself. Here is their latest summary: Directs you to online support. Facebook does not offer phone support.
Here is how our research team describes the way the Facebook phone system greets you: Meta - We do not provide telephone support at this time. Visit us at www.meta.com under the help section and choose the product you need help with.

Calling this Facebook Customer Number

Adam Goldkamp is the editor / author responsible for this content.
Dec 29, 2023

Calling this number will get you to Meta's headquarters, but you won't be able to use this number to get any help with Facebook or any other Meta product. When you dial, the automated message confirms that you have reached Meta. However, it doesn't take you to any other menu. It simply tells you that if you want support with Facebook, Instagram, WhatsApp or another Meta product, you'll need to go onto their website and visit the help center.

At this point, the message gives you the full address for the help center, www.meta.com/help. It repeats the message twice and spells out the full address letter by letter, including the forward slash before help. It adds that at this time, Meta is currently unable to provide customer service over the phone and then says goodbye before hanging up.

Researching this number reveals that it was once used as a workaround to try to get in touch with someone at Facebook. However, it doesn't appear that Facebook has ever actually endorsed using this as a method of customer service. A Reddit post with this number says it worked for Facebook and allowed them to leave a message, but it hung up automatically when it was tried for Instagram.

However, that post is dated four years ago, before Facebook eliminated roughly 10,000 jobs. While it's impossible to know if any of them were in the call center, it seems that Facebook took the time to close this loophole to contact them while eliminating employee roles. There's no mention of this number anywhere on Facebook, except for one rogue group that uses the phone number as its title in an attempt to pass along Facebook's phone number to the masses.

Nobody associated with Facebook appears to endorse this number as a way to contact them, and no other results on the first page of search engines for this number connect to Facebook in any way. Each post that appears suggests that it was once used to get Facebook on the phone, but the number clearly no longer works.

Obviously, I cannot suggest using this number for anything other than getting the website of Meta's help center. If you happen to be away from your computer and need help from Meta, calling this number can get you to the website to request assistance with a Meta product. Otherwise, there is no benefit to calling this number, as it doesn't allow you to interact with Facebook or any of Meta's products at all.

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

Conclusion and closing notes

This is Facebook's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Facebook agent. This phone number is Facebook's best phone number because 1,275,102 customers like you used this contact information over the last 18 months and gave us feedback. Unfortunately, no Facebook customer service agents pick up the phone, so we've compiled other ways to solve common issues that customers call 650-543-4800 for, including Recover Hacked Account, Recover Disabled Account, Reset Password, Can't Receive Code to Reset, Problem With a Page and other customer support issues. The Facebook call center that you call into is answered by their IVR or robotic phone menu system which of course is open 24/7. In total, Facebook has 1 phone number. It's not always clear what is the best way to talk to Facebook representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Facebook. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Facebook. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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