Facebook is one of the most popular and frequently used social media platforms. With over a billion users, it isn't surprising that Facebook gets a lot of requests for customer support.
It should be noted that Facebook does not provide phone-based customer service. Instead, users are instructed to resolve their problems via Facebook's phone center or user help communities. If intervention by a Facebook staff member is needed, users must first find their issue on the help center and submit a support request form.
People contact Facebook customer support for a range of reasons, including:
Since Facebook does not provide any kind of live customer service, either via chat or over the phone, it is important that you use Facebook's help page to guide you to the support request form that you need. Using the wrong form can result in your request being delayed, or, in many cases, even ignored entirely.
Many people are frustrated by Facebook's lack of phone-based customer service. They'd like to be able to speak with a Facebook representative about their concerns. In addition, many people feel that Facebook is not consistent in responding to requests for customer service, nor in the application of Facebook rules and guidelines.
That said, there are other Facebook users who have had positive outcomes from using Facebook's customer support forms. These users feel that Facebook does a decent job of providing customer service given the company's business model and number of users.
Facebook is an online service, so its customer support staff are able to resolve most issues, including technical support questions, appeals of Facebook decisions, researching charges to advertiser and payments accounts, and addressing issues of fraud and harassment.
Facebook customer service agents are not referees and can't mediate conflicts between users. Unless a Facebook user's content or behavior violates Facebook guidelines, a customer support representative won't be able to "settle" a dispute. Facebook also has limited options in situations where Facebook users have lost money via a scam or to an unscrupulous retailer.
When you complete your request, be sure to take a "just the facts" approach. Making it easy for customer support to read and understand your concern is the best way to ensure a positive resolution to your situation.
If you hear back from Facebook customer service and your question was not answered or your concern wasn't resolved, don't give up. You may still have options.
First, review the communication that you have from Facebook. If you feel that you were not understood or that there has been a miscommunication, write back. You may be able to get your concern resolved the second time around.
Another option is to visit Facebook's community help boards. Experienced Facebook users are on these boards and they may have the knowledge and experience to help you resolve your issue.
If you are unable to get a resolution with your original communication and Facebook's boards are unhelpful, you could try submitting your request again. The next customer support representative that you connect with may have more experience and knowledge than the first. As a result, he or she may be able to resolve your issue.
This is Facebook's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Facebook agent. This phone number is Facebook's Best Phone Number because 1,275,102 customers like you used this contact information over the last 18 months and gave us feedback. Unfortunately, no Facebook customer service agents pick up the phone, so we've compiled other ways to solve common issues that customers call 650-543-4800 for, including Recover Disabled Account, Recover Hacked Account, Reset Password, Can't Receive Code to Reset, Problem With a Page and other customer support issues. The Facebook call center that you call into is answered by their IVR or robotic phone menu system which of course is open 24/7. In total, Facebook has 1 phone number. It's not always clear what is the best way to talk to Facebook representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
While 650-543-4800 is Facebook's best toll-free number, there are 10 total ways to get in touch with them. The next best way to talk to their customer support team, according to other Facebook customers, is by telling GetHuman about your issue above and letting us find somebody to help you. Besides calling, the next favorite option for customers looking for help is via Online Help for Help Center. If you think this information is inaccurate or know of other ways to contact Facebook please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Facebook.
In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Facebook. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. If you look at our WalMart Phone Number page, you can see an example of those free calling mechanisms and tips shared by other customers. Or take a look at the Target Phone Number page. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies like WalMart or Target. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.
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