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Facebook Customer FAQ

Top Answers & How-to Guides

What is Facebook's Phone Number?

The question we are asked most often is about how to talk to Facebook customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Remove Zoosk from My Facebook?

Deleting or deactivating your Zoosk account is a quick and easy process, and it can be reversed if you decide you want to use the site...

How Do I Change My Payment Method for My Ads Account on Facebook?

As you can see, there are several reasons why you may want to change your payment method for your ads account on Facebook. By following...
Ask any question you have about Facebook customer service, get an answer now.

Recent Facebook Customer Questions

How do I update my login email to a current email address?

To update your login email on Facebook, go to your account settings. Under the "General" tab, select "Contact." Here, you can add your new email address and remove the old one. Make sure to confirm the new email by checking your inbox for a confirmation message from Facebook. Once confirmed, the new email will be your login email.
Asked Dec 4, 2024 5:28 PM

My Facebook account has been hacked and photos are being posted on it for blackmail.

If your Facebook account has been hacked, you should secure it immediately by changing your password and enabling two-factor authentication if you haven’t already. You can report the unauthorized activity to Facebook using the “Report a Problem” feature. Additionally, review your account settings and remove any suspicious apps or followers. It’s important to also inform your friends that your account has been compromised. If you are being blackmailed, consider documenting the incidents and reaching out to the appropriate law enforcement authorities.
Asked Dec 4, 2024 11:08 AM

Como puedo encontrar ayuda para recuperar una cuenta

Para recuperar tu cuenta de Facebook, puedes utilizar la opción de "¿Olvidaste tu contraseña?" en la página de inicio de sesión. Sigue las instrucciones para ingresar tu correo electrónico o número de teléfono y recibirás un enlace para restablecer tu contraseña. También puedes visitar el Centro de ayuda de Facebook para obtener más información sobre cómo recuperar tu cuenta si no puedes acceder a los métodos anteriores.
Asked Dec 1, 2024 7:22 AM

How to recover my personal Facebook account

To recover your personal Facebook account, go to the Facebook login page and click on "Forgotten password?" Follow the prompts to enter your email or phone number associated with your account. Facebook will send you a link to reset your password. If you’re unable to access your email or phone, follow the on-screen instructions for additional recovery options, which may involve answering security questions or identifying friends. Once you regain access, be sure to update your security settings to prevent future issues.
Asked Nov 27, 2024 3:18 AM

How do I get my suspended facebook account back

To get your suspended Facebook account back, you need to follow the instructions provided by Facebook during the suspension notification. Visit the login page and follow any prompts related to account recovery. You may need to submit an appeal if you believe the suspension was a mistake; this option will usually be presented to you. Ensure that you provide accurate information and any necessary identification as requested. Keep checking your email and Facebook notifications for updates on your account status.
Asked Nov 26, 2024 2:13 AM

Help me with my Facebook customer service issue

Account Management

How Do I Remove Zoosk from My Facebook?

Deleting or deactivating your Zoosk account is a quick and easy process, and it can be reversed if you decide you want to use the site...

How Do I Change My Payment Method for My Ads Account on Facebook?

As you can see, there are several reasons why you may want to change your payment method for your ads account on Facebook. By following...

How Do I Submit My Identification to Facebook to Get My Account Back?

There are several reasons why Facebook may suspend your account. If Facebook suspends your account, you may provide the needed documentation...

How Do I Report My Child's Picture Been Used Without Permission to Facebook?

This article outlines the steps parents can take to report the unauthorized use of your child's photo on Facebook. The article lays...

How Do I Get My Suspended Facebook Ads Account Back?

There are usually only two reasons why your Facebook Ads account was suspended: a violation of the company's advertising policies or...

How Do I Remove My Facebook Account from Showing Up in Search Results?

There are many reasons why you might want to prevent your Facebook profile from showing up in search results. Fortunately, removing...

How Do I Enhance My Security Settings on Facebook?

This article outlines how to enhance your security settings on Facebook. The article discusses some of the built-in features Facebook...

Page Management

How Do I Memorialize a Facebook Page?

You may want to memorialize a Facebook page to allow friends and family to post memories and messages, keep the profile online or prevent...

How Do I Report a Facebook Group?

This article outlines what can get a group banned from the Facebook platform via a report from a user. It briefly discusses Facebook...

How Do I Remove a Review from My Business Page on Facebook?

This article discusses the steps to take to remove a review from your Facebook business page. Two options are discussed. The first...

How Do I Block Messaging on My Facebook Business Page?

This article discusses the steps needed to take to block messaging on a Facebook business page. It shares the specific steps needed...

How Do I Delete a Facebook Business Page?

This article discusses how to permanently delete a Facebook business page. It shares the different steps to take to ensure a Facebook...

How Do I Remove Fake Reviews from My Facebook Business Page?

You cannot remove a fake review immediately as it needs to be reported to Facebook to be reviewed. Once you have reported the review...

Advertisement Issues

How Do I Reactivate My Facebook Advertising Account?

If Facebook suspends your advertising account, you can contact customer service to explain the situation and ask for help reactivating...

How Do I Report an Underage Facebook Profile?

It is vital to report any profile or account that you believe violates Facebook's terms of service. By doing so, you're helping to...

How Do I Report a Scam to Facebook?

Facebook scams come in all shapes and sizes, but they all have one thing in common - they're designed to steal your personal information...

How Do I Delete a Facebook Ad?

This article discusses the steps to take to delete an ad on Facebook. This step-by-step process is shared starting with logging into...

How Do I Stop an Ad Boost Campaign on Facebook?

This article discusses the steps needed to stop an ad boost campaign on Facebook. It takes the reader through the process, step by...

Privacy Settings

How Do Edit My Privacy Settings to Hide My Facebook Account?

This article outlines two methods to hide your account on Facebook. The article discusses deactivation and deletion, both of which...

How Do I Know When Someone Last Logged into My Facebook?

In just a few clicks, you can see a list of every time your Facebook account has been logged into, along with the date and time, the...

How Do I Make My Facebook Profile Info Private?

This article contains information on how to set your privacy settings on your Facebook profile. The article touches on general privacy...

Photo and Data Management

How Do I Delete an Entire Album from My Facebook?

It's a good idea to review your Facebook profile now and then. Sometimes you might come across photos you don't want on your profile...

How Do I Download a Copy of My Facebook Data?

This article discusses how to download a copy of your Facebook data. The specific steps are shared to enable Facebook users to download...

Data and Account Recovery

How Do I Recover Deleted Photos on Facebook?

This article discusses ways to recover deleted photos from Facebook. It shares optional methods of doing this as well as specific steps...

How Do I Retrieve a Hidden or Deleted Facebook Post?

You can retrieve hidden or deleted posts on Facebook in a few simple steps. If you used the "Manage Activity" feature to delete a post,...

Account Access

How Do I Add or Remove a Credit Card from My Facebook Account?

This article discusses the steps needed to add or remove a credit card from a Facebook account. It also shares that credit cards are...

How Do I Verify My Facebook Business Page?

This article discusses the necessary steps to take to have a Facebook business page verified. It also mentions the criteria needed...

How Do I Access a Deceased User's Facebook Account?

In the unfortunate event of a Facebook user's death, the company will memorialize the deceased user's page as a place for friends and...

Suspicious Activity

How Do I Block Someone on Facebook?

Sometimes, online interactions can be bothersome. If you have problems with one of your social contacts on Facebook, you need to learn...

How do I recover a hacked Facebook account?

If your Facebook account gets hacked, there are several steps you can take to recover it and prevent future hacks. First, try recovering...

How do I recover a disabled Facebook account?

If you are unable to log on to your Facebook account, it may be because your account has been deactivated. To regain access, you need...

How do I report someone that is impersonating me on Facebook?

In today's digital age, social media impersonation can pose significant risks to your personal and professional identity. If you discover...

Technical Issues

Why Won't My Facebook Business Page Load?

Billions of people around the world use Facebook including personal and business pages. Sometimes, your business page might not load...

How Do I Report a Problem with Facebook Messenger?

Facebook offers several support options if you have an issue with your Facebook Messenger account. It appreciates customer feedback...

Search and Discovery

How Do I Search for Friends in Other States on Facebook?

This article talks about the difficulty of finding a particular friend's page on Facebook. It describes how to search for that friend...

Company Page Access

The Admin of My Facebook Business Account Left and Did Not Give Me the Password How Do I Get Access to My Company Page?

If you have lost access to your Facebook Business Account because your admin left without giving you the password, first see if you...

How Do I Unlink My Facebook Business Page and My Personal Account?

This article explains how you can unlink your personal account from your Facebook business page. If you have a Facebook business page,...

Security Concerns

How do I change or reset my Facebook password?

Facebook provides connection and entertainment to billions worldwide. If you forget your password, follow these steps to reset it:...

How do I recover my Facebook account if I can't receive the security code?

This text provides a step-by-step guide on how to recover a Facebook account when users are unable to receive the security code. It...

Contacting Facebook Support

How do I report that something isn't working on Facebook?

Reporting issues on Facebook, such as features not working or payment problems, is crucial for the platform to identify and fix them...

How do you contact Facebook if you have a problem?

As a Facebook user, encountering problems on the platform is unavoidable. Whether it's logging in, payment issues, or more serious...
We look to the Facebook issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Facebook issues reported to GetHuman
FAQ Table of Contents

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