Facebook Customer FAQ

To recover an old Facebook profile through identity verification, go to the Facebook login page and click on "Forgotten password?" Enter your email address or phone number linked to the account. Follow the prompts to identify your account. If you don't have access to your recovery options, you may need to provide additional identification, such as a government-issued ID. Follow the instructions provided by Facebook to verify your identity and regain access to your account.

If your Facebook account was hacked and unauthorized posts were made, it's important to secure your account immediately. Change your password and enable two-factor authentication for added security. You can also report the unauthorized posts to Facebook and remove them. Check your recent activity to identify any suspicious actions. If you find any unfamiliar devices or locations logged into your account, remove them. Regularly reviewing your account settings and privacy options can help prevent future issues.

We can't reactivate accounts directly. If your account has been disabled, there may be a reason behind it. You can follow the instructions provided when you tried to log in, which usually includes a link to appeal the decision. Check your email for any notifications from Facebook regarding the status of your account.

Once an account is disabled for more than 180 days, it may be permanently deleted and cannot be recovered. If you believe your account was disabled by mistake, you can still attempt to appeal the decision through the appropriate channels. However, recovery is not guaranteed after such a lengthy period.

To change your name back after someone has accessed your account, go to your Facebook settings and navigate to the "General" section. There, you can edit your name. Please note that Facebook may require you to verify your identity before allowing you to make changes. Follow the prompts provided to restore your name, ensuring that you have the necessary documentation if requested.