Can you unlock my account

GetHuman-diananya's Can't Receive Code to Reset issue with Facebook from August 2019

Help with my Facebook issue
The issue in GetHuman-diananya's own words
Log into my account ... Hi, since yesterday l have been trying to log into my account, but l am unable to. I have tried multiple times to receive a code via text but to no avail. I have even sent you my ID innorder to recover my account but l have received no feedback from you. May you unlock my account. l log on with my mobile number.
I am locked out, l don't have the app so l can't generate a code. I prefer to log on via the web page.
May you unclock my account?
Been a customer for a while. This is my second account, l deactivated my first account at some point.
I have tried logging in via multiple channels but to no avail.
How GetHuman-diananya fixed the problem
I sent my ID to Facebook a couple of days ago to authenticate myself and l also didn't attempt logging into my account for a day. Facebook resolved the issue without contacting me, so l am unsure what the triggers were in resolving the matter.
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Facebook account
Can't Receive Code to Reset issue
Reported by GetHuman-diananya
Aug 5th, 2019 - 3 years ago
Fixed
GetHuman-diananya shared how to fix
Seen by 11 customers so far
Similar issue to 592608 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-diananya started working on this issue
Aug 5th, 2019 3:30pm
GetHuman-diananya indicated the issue is not fixed yet.
Aug 5th, 2019 7:41pm
GetHuman-diananya indicated the issue is not fixed yet.
Aug 7th, 2019 2:45am
GetHuman-diananya confirmed the issue is fixed. Hooray!
Aug 8th, 2019 9:15pm

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