Good Afternoon... My Facebook name is Ali Wdrago.. I have been using whatz app for the...

GetHuman3302349's Recover Hacked Account issue with Facebook from July 2019

Help with my Facebook issue
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Before contacting them, items GetHuman3302349 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman3302349's own words
Good Afternoon... My Facebook name is Ali Wdrago.. I have been using whatz app for the past *years am not a scammer..**rd******** which was Yesterday someone hacked my facebook account and deleted all my pictures and my informations around **pm and added some white people which wasn't me.. Since I used an email to create the facebook account,i entered into my email and change my facebook password.. But still the person tired to enter again,so I did some settings which will require my details anytime I want to log in.. I logged in and facebook requested some pin from my phone number to confirm and I confirmed.But then it came that I should upload my clear picture and I uploaded it... I can't get acess to use it cause it came that they are checking my picture for security reasons and still isn't working from yesterday around *:**pm......*PLEASE I NEED MY FACEBOOK ACCOUNT BACK.. WHEN I LOG IN THEY SAY I CAN NOT USE IT NOW THEY ARE VERIFYING FOR SECURITY REASONS..BUT I HAVE BEEN USING THIS ACCOUNT NOT TODAY

GetHuman3302349 did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Hacked Account issue
Reported by GetHuman3302349
Jul 24th, 2019 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 571885 others
0 customers following this

Timeline

GetHuman3302349 started working on this issue
Jul 24th, 2019 1:05pm