I inadvertently created a duplicate FB account a few years ago so I deleted one. My so...
GetHuman-smanitza's customer service issue with Facebook from December 2018
Help with my Facebook issue
First: share to improve GetHuman-smanitza's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-smanitza's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-smanitza will want to follow the link below to head to their help center. We will check on GetHuman-smanitza later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-smanitza may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-smanitza's own words
I inadvertently created a duplicate FB account a few years ago so I deleted one. My son recently passed away and I would like to retrieve some photos that were posted to the deleted account. Please let me know what information I need to provide to access the photos from my deleted account.**On a separate note, please advise if there is a way his dad and I can access his FB account https:**www.facebook.com*profile.php?id****************. We can provide documentation of his death and that his dad was his legal guardian.**Sandra Manitzas****-***-****
GetHuman-smanitza did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-smanitza fixed the problem
We are waiting for GetHuman-smanitza to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.