Both profile and page were hacked and i couldn’t get any help from facebook
GetHuman-kyawnge's customer service issue with Facebook from October 2018
Help with my Facebook issue
First: share to improve GetHuman-kyawnge's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-kyawnge's next move: try the Facebook help center again.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-kyawnge will want to follow the link below to head to their help center. We will check on GetHuman-kyawnge later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-kyawnge may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-kyawnge's own words
I was trying to contact facebook and explain my situation in order to get back my account and page. ... My facebook profile was hacked. And a page I created with that profile was confiscated by them. **They changed log in email address, trusted contacts of my profile account.**Moreover, a hacker add new admins into my page and demote himself (my profile) as editor.**And those new admins’ accounts are deactivated after that. **I want everything back, my profile and a page. Thanks.
They are not answering any report!
I want back my account and page!!!
That account was created since **** or earlier.
Email, phone, Report from my temporary account. done all that! No use at all
I have an issue with Facebook too
How GetHuman-kyawnge fixed the problem
We are waiting for GetHuman-kyawnge to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.