I've had my fb account for many years. About a year ago I had a problem with my account...
GetHuman-sandyag's customer service issue with Facebook from October 2018
Help with my Facebook issue
What went wrong?
Waiting to see what went wrong with our suggestion for how to get Facebook help.
Before contacting them, items GetHuman-sandyag may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-sandyag's own words
I've had my fb account for many years. About a year ago I had a problem with my account and created a new one. Until recently I could access both accounts. Now I can only access the new account.**I want to delete the new account and use the older account because of *friends and photos etc. My email and phone number for the first account have changed and I cannot remember the old email and phone number associated with the first account.**I am a senior citizen and I get confused easily. Please help. I have family photos I would hate to lose because of this issue.**Thank You*Sandy A
GetHuman-sandyag did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-sandyag fixed the problem
We are waiting for GetHuman-sandyag to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.