I've had my fb account for many years. About a year ago I had a problem with my account...

GetHuman-sandyag's customer service issue with Facebook from October 2018

180785 similar
0 following
Help with my Facebook issue
What went wrong?
Waiting to see what went wrong with our suggestion for how to get Facebook help.
Before contacting them, items GetHuman-sandyag may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-sandyag's own words
I've had my fb account for many years. About a year ago I had a problem with my account and created a new one. Until recently I could access both accounts. Now I can only access the new account.**I want to delete the new account and use the older account because of *friends and photos etc. My email and phone number for the first account have changed and I cannot remember the old email and phone number associated with the first account.**I am a senior citizen and I get confused easily. Please help. I have family photos I would hate to lose because of this issue.**Thank You*Sandy A
GetHuman-sandyag did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-sandyag fixed the problem
We are waiting for GetHuman-sandyag to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Facebook email you?
This email address isn't valid
Follow this issue
See how GetHuman-sandyag fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-sandyag
Oct 17th, 2018 - 3 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 180785 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-sandyag started working on this issue
Oct 17th, 2018 4:04pm
GetHuman-sandyag shared this issue with friends on Facebook
Oct 17th, 2018 4:07pm