Locked Out Right After Opening Facebook

GetHuman-arcanaiy's customer service issue with Facebook from October 2018

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Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-arcanaiy will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-arcanaiy can let us know if they help or not.
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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-arcanaiy's own words
Log in to account to finish off setting up the profile ... I opened up an account with Facebook last night. At the time, I didn't have a profile picture and no one in the contacts list. I also accessed my account with an extension on Mailbird using my own log-in details. This morning, I find it's been disabled.
I am the account user. I had only opened the account last night. I didn't contact any user and I did not provide any false names.
Adding a security option that confirms the account user's identity when accessing Facebook from an external source such as Mailbird's Facebook extension.
Haven't been on Facebook for a long time, last night was the first in years of getting back on there. I surely didn't expect to be locked out as I did not provide any false names or details nor did I make contact with any user at the time of opening the account.
Nothing else works as I'm completely locked out.
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Customer service issue
Reported by GetHuman-arcanaiy
Oct 16th, 2018 - 4 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 179276 others
0 customers following this


GetHuman-arcanaiy started working on this issue
Oct 16th, 2018 9:52am

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