Question owner**Today at **:** AM**ok ever since the Firefox update I am not able to se...

GetHuman1349825's customer service issue with Facebook from October 2018

Help with my Facebook issue
The issue in GetHuman1349825's own words
Question owner**Today at **:** AM**ok ever since the Firefox update I am not able to see all most posts from sept or early Oct. I get may ** and then it just freezes up will not load any other posts. I have uninstalled reinstalled refreshed bot google and Firefox. changed Mozilla password changed Facebook password. removed disabled extensions in both Chrome and Firefox.Post very slow to load in Firefox. I have had this problem for two weeks now. I have had every tech known to man try to fix it. I have tried to contact Facebook about this. all i get after about may be and that's an estimation of about ** to ** posts are small blue lines moving back and forth and a blank white square like it wants to load but does not. I use Firefox as my default browser. I use a desktop icon to access Facebook. I use Avast free anti virus for my virus protection. I have tried to configure both Firefox and Facebook. it some how shows all my posts as hidden from time line. I did not hide any posts from Facebook. I have configured Facebook to show all posts and still i get only the most recent. I am not sure if it is a Facebook. the only browser it works correctly on is Internet Explorer I get all the posts i have shared for the last month or so. it is aggravating an d i like Firefox and have used it for years now. i guess to view Facebook I will need to go to I E because same is happening in Chrome. what is weird though is that there is another computer which i am routed to and they are not having this problem. all post shared show up. I do not want to create anew Facebook account because I will then lose all my friends.I do not know if i have been hacked but i have run malwarebytes avast ccleaner glary utilities. update all the extensions. updated adobe flash turned off hard ware acellereaton in both Firefox and adobe flash.It is currently at best buy geek squad being fixed for another issue but they are looking into this issue as well.I can only assume it is an issue between Chrome, Firefox and Facebook. with my account. I have also tried to reach out to Firefox about this*Quote** Edit this post**mdm***mdm** * solutions ** answers*Posted*Today at **:** AM**On ********** **:** PM, Mary wrote:** I did all that several times. uninstalled refreshed. removed and disabled Firefox. what is happening is. When I go to my time like my Mary page only so many of the posts i have shared show up. then i get two little blue lines that flash and no more post come up it will not load all of the posts. It says I have hidden them and I have not. that happened all of a sudden since like Tuesday It was doing it in both Chrome and firebox. it shows all of my shared post for like the last month only in Internet Explorer.As I have stated i uninstalled refreshed Firefox multiple time changed my password in both Firefox and Facebook.Facebook will not load all the previous post from like the last of Sept until like October**th of this year. I have had every tech from Dell, Just answer, Windows support, to Geek squad trying to fix it. now it is in the Geek Squad for another reason, but they are also trying to fix the problem. Is this just me or are others having this. Now I am routed to my fathers computer he is not having that problem is works just fine he has the same Firefox version the same internet provider. Just a different antivirus. I use Avast free, he uses Norton through Comcast. I have no idea what I may have done wrong to cause this problem. I did not try to uninstall and reinstall Avast to see if that was the problem. I am assuming that Geek Squad will most likely have to reinstall the operating system as one of their on line techs was trying to figure out the problem and messed it up. Any ideas as to why my previous post will not load? It comes up says more stories than get a blank page with three little blue lined that just keep moving nothing loads. Yet I see where they are all hidden I did not hide them. I am currently using a borrowed laptop and the same thing is happening. Any ideas please send to mdm**@comcast. and thanks . P.S I was having problems with Firefox and Facebook before that as well. It would say Chat unavailable in the bottom of friends list. and also in Facebook messenger when I would I delete a post in messenger using firefox when i would click om the home to go back to my page I get messenger unavailable in red. thanks again Mary*Quote** Edit this post**mdm***mdm** * solutions ** answers*Posted*Today at **:** AM**I even wrote a letter to Mark Zuckerberg*Quote** Edit this post**jscher*****jscher****** Top ** Contributor****** solutions ***** answers*Posted*Today at **:** AM**Hi mdm**, I asked you to start your own question. Your posts here are not assisting the person who asked this question. Please use this link:**https:**support.mozilla.org*questions*new*desktop*websites**Keep scrolling down to continue with the form.**Also, since we will ask you to take some "hands on" steps on your computer, it probably makes sense to wait until you have your computer back from the Geek Squad.*Quote**Report Abuse*mdm***mdm** * solutions ** answers*Posted*Today at **:** PM**i went tot his site and there is no where to post*Quote*Did this reply solve your problem?** Edit this post**siffemoz*siffemoz * solutions ** answers*Posted*Today at *:** PM**As I stated very early in this thread, all the problems you mention are known to be FB problems. The only strange thing here is that usually, these types of problems clear up in a day or two. I provide tech support for a FB-related extension which works on all the major browsers, and I have seen many users having all the same problems you describe on all browsers. Posts not loading, chat unavailable, etc. are due to communication problems between you and FB's servers and*or switches. Other than trying - as you have - to get to FB a different way, there is nothing you can do except keep reporting to FB. **I'm not trying at all to hinder any help, but I can assure everyone watching this thread that trying to twiddle with browser settings*uninstalling*reinstalling, etc. will not help one bit. The problems need to be reported to FB via the question mark on the blue bar, at least once a day, every day, until fixed. You will only get canned responses until FB considers it fixed, at which point you will get a response that says the issue is Closed. At that point, you should wait a couple of days and then give feedback via the link in the reply.*Was this helpful to you?*Quote*Did this reply solve your problem?**Report Abuse** Previous* ** ***Post a Reply*Common responses*Needs more information*Add images:
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Customer service issue
Reported by GetHuman1349825
Oct 16th, 2018 - 2 mons ago
I have an issue with Facebook too
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Seen by 2 customers so far
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GetHuman1349825 started working on this issue
Oct 16th 1:30am
GetHuman1349825 indicated the issue is not fixed yet.
Oct 16th 1:35am