Trying to get my Apple ID email changed it won’t allow me to use my email it’s already...

GetHuman1336799's customer service issue with Facebook from October 2018

Help with my Facebook issue
The issue in GetHuman1336799's own words
Trying to get my Apple ID email changed it won’t allow me to use my email it’s already listed under my Apple ID as a extra email

GetHuman1336799 did not yet indicate what Facebook should do to make this right.

How GetHuman1336799 fixed the problem
Yes my x boyfriend was hacking me he had downloaded my phone to his Computer in June he said he was just going to copy pictures when he did that everything from my phone went in it I think he put a tracking device when my phone spyware .. after carefully thinking about it I switch to my iPhone ..yesterday I had the phone company try to clear out my android they couldn’t because he said it look like someone put spyware on my phone it was totally messed up , I spent half the day on the phone with Samsung trying to get my phone back to where it needed to be . As far as Facebook I managed to scroll down the screen even though it was in Chinese I scrolled to English and hit it I believe that fix my problem . I deleted messenger and Facebook app from my phone and after I fix the problem I reinstalled the apps , so far it has been doing better also I blocked him from everything I could possibly block him from including my phone .. lesson learned never let anyone get a hold of your phone no matter how much you trust them . He got a hold of my computer to and taking in to be scanned and put back to its original state .. I had it done on June * having my computer restored to new he got a hold of my computer on June * th. I am very happy I got my account back I really love Facebook and keeping up with friends and family . As far as yesterday my Apple what is getting hacked someone trying to get into my Apple ID am sorry I clicked the wrong link to ask for help I found the right help .. I had to ask my Bank to send me another debit card because my banking information was on it but I’ve bank through my phone I had to change emails and passwords for the last five days or better .. thank you for checking with me please watch my page Craig Perley is the one you have to watch . I did keep checking where my phone was logged in and I was saying hours in Greenville North Carolina and somewhere in Wisconsin I kept deleting the logins I got several weird parent calls from North Carolina I had to keep blocking but they kept calling with similar numbers and now I’m getting weird emails saying to confirm my order is on things I did not order and email from bank of America which I did not apply for I’m checking in On that today hopefully it’s nothing .. yes it’s been a mess . Thank you for checking on me please watch my page ..Thank you never in my life will I trust people with my phone and devices again ..I did also change my email on Facebook I think that help to I’m glad I was able to do that it’s a new email I made that he Knows nothing of ..I’ve been constantly on the phone for over a week trying to fix problems that have been occurring it’s not fun but I think I’ve got all bases covered now I’m not very good with being on the line so it’s harder for me to fix the issues . Slowly I am getting it .. If there is anything more you can do to help me with my account please do so far so good ..
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Customer service issue
Reported by GetHuman1336799
Oct 15th, 2018 - 4 years ago
GetHuman1336799 shared how to fix
Seen by 5 customers so far
Similar issue to 177863 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License


GetHuman1336799 started working on this issue
Oct 15th, 2018 3:55am
GetHuman1336799 confirmed the issue is fixed. Hooray!
Oct 16th, 2018 11:43am
GetHuman1336799 confirmed the issue is fixed. Hooray!
Oct 16th, 2018 12:41pm

Paying Too Much for Internet?

Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.

Call Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies