I’ve been trying to log on to my Facebook account and I can’t. Ever since I changed pho...

GetHuman-allyse's customer service issue with Facebook from October 2018

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GetHuman-allyse's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-allyse will want to follow the link below to head to their help center. We will check on GetHuman-allyse later to make sure it's all set or try to help escalate.
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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-allyse's own words
I’ve been trying to log on to my Facebook account and I can’t. Ever since I changed phone companies you guys have not let me log in. I sent a picture of my drivers license already and no one has contacted me nor can I get into my account yet. I’d greatly appreciate it if you get back to me as soon as possible.
GetHuman-allyse did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman-allyse
Oct 12th, 2018 - 2 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 175609 others
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Timeline
GetHuman-allyse started working on this issue
Oct 12th 11:38pm