Was unable to log into facebook. Didn't seem to recognize my password. So I changed t...

GetHuman1305459's customer service issue with Facebook from October 2018

172018 similar
0 following
Help with my Facebook issue
GetHuman1305459's next move: try the Facebook help center again.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1305459 will want to follow the link below to head to their help center. We will check on GetHuman1305459 later to make sure it's all set or try to help escalate.
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1305459's own words
Was unable to log into facebook. Didn't seem to recognize my password. So I changed the password - still would not work. Went onto facebook's help site and went through the steps provided, which required me to change my password. So I did it again to no avail. Facebook does seem to recognize my username but not the password. Days before, I was receiving messages from friends saying they had received new friend requests from me. Think my account has been compromised but don't know how to fix it.
GetHuman1305459 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman1305459
Oct 9th, 2018 - 9 mons ago
I have an issue with Facebook too
Seen by 3 customers so far
Similar issue to 172018 others
0 customers following this
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman1305459 started working on this issue
Oct 9th, 2018 9:35pm
GetHuman1305459 indicated the issue is not fixed yet.
Oct 9th, 2018 9:38pm