My facebook was hacked and the password was changed, I tried to change my password, but...

GetHuman-zanalob's customer service issue with Facebook from October 2018

Help with my Facebook issue
The issue in GetHuman-zanalob's own words
My facebook was hacked and the password was changed, I tried to change my password, but the email I have on my account I no longer had access to. So I tried to recover my account , and I logged in , it says enter your new email or number , I enter my email and it says are you sure and tells me I can no longer use the email I have So I press okay. It sends a code to that email, but nothing pops up for me to put the code into. It stays on the Are you sure page.
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Customer service issue
Reported by GetHuman-zanalob
Oct 6th, 2018 - 6 mons ago
I have an issue with Facebook too
Seen by 46 customers so far
Similar issue to 168237 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman-zanalob started working on this issue
Oct 6th, 2018 8:27pm
GetHuman-zanalob indicated the issue is not fixed yet.
Oct 7th, 2018 9:19pm