my account facebook cannot log in and cannot reset my password

GetHuman-norhana_'s customer service issue with Facebook from October 2018

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1 following
Help with my Facebook issue
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-norhana_'s own words
The problem: my account facebook cannot log in and cannot reset my password
GetHuman-norhana_ did not yet indicate what Facebook should do to make this right.
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How GetHuman-norhana_ fixed the problem
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Facebook

Customer service issue
Reported by GetHuman-norhana_
Oct 5th, 2018 - a yr ago
I have an issue with Facebook too
Fixed
Seen by 33 customers so far
Similar issue to 166583 others
1 customer following this
Follow this issue to see how it gets fixed
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-norhana_ started working on this issue
Oct 5th, 2018 2:03pm
GetHuman-norhana_ confirmed the issue is fixed. Hooray!
Oct 5th, 2018 2:04pm